Job Description

The Quality Assurance Manager leads the quality management, operational control and continuous-improvement framework for Ausgreen Solar Solutions across residential and commercial solar PV, battery storage, EV charger and heat-pump activities. The role ensures that sales handovers, procurement, inventory, design administration, installation coordination, compliance files, customer support and after-sales service consistently meet company standards, contractual commitments and applicable regulatory requirements. It provides independent oversight, converts operational data into corrective action and strengthens quality accountability across the business.

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Key responsibilities

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- Develop, implement and maintain Ausgreen's quality management system, policies, standard operating procedures, checklists, document controls and corrective-action framework using ISO 9001-aligned principles.
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- Map and review the complete customer and project lifecycle from lead qualification and quotation through site assessment, procurement, installation scheduling, commissioning, handover, monitoring and after-sales support.
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- Establish quality gates for sales-to-operations handover, system documentation, customer approvals, product allocation, installation readiness, commissioning records and project close-out.
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- Plan and conduct internal quality audits and process reviews across the Fyshwick office and warehouse, installation operations, service activities, company vehicles and temporary project storage locations.
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- Monitor the completeness and accuracy of project compliance files, including approved designs, equipment records,



serial-number traceability, installation and commissioning evidence, warranties, customer handover documents and required electrical or scheme documentation.
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- Work with technical and operations personnel to ensure that quality processes support applicable solar, battery, electrical, WHS, consumer-protection, finance and government-rebate requirements without assuming the duties of licensed technical practitioners.
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- Define and report quality KPIs covering installation defects, rework, callbacks, documentation completeness, first-time resolution, complaint ageing, supplier non-conformance, stock variance, scheduling performance and customer satisfaction.
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- Lead root-cause investigations into installation defects, system performance concerns, monitoring or connectivity issues, customer complaints, missed commitments and process failures; implement and verify corrective and preventive actions.
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- Maintain a complaint and service-action framework with clear ownership, due dates, escalation thresholds, customer updates, closure evidence and trend reporting to management.
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- Oversee supplier and product quality controls for panels, inverters, batteries, mounting systems, EV chargers,



heat pumps and balance-of-system materials, including receiving inspection, quarantine, warranty claims and vendor performance reviews.
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About you

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- Bachelor degree or higher qualification in business, commerce, quality management, risk, finance, operations or a related discipline; an equivalent combination of relevant qualification and substantial experience may be considered.
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- Substantial professional experience in quality assurance, operational risk, controls, compliance, transaction or service operations, including experience at management level.
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- Demonstrated experience designing or operating quality management frameworks, conducting audits and control reviews, and leading corrective and preventive action.
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- Demonstrated ability to transfer quality-management disciplines into a project-based, regulated service setting; renewable-energy industry experience is desirable but not essential.
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- Practical understanding of ISO 9001 quality-management principles and continuous-improvement or root-cause-analysis methodologies.
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- Experience leading cross-functional initiatives, coaching teams and communicating quality and risk matters to executives, auditors, suppliers and external stakeholders.
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- Maintain confidentiality, professional integrity and independence when reviewing quality, risk and compliance matters.
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About us

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SKLATE PTY LTD trading as Ausgreen Solar Solutions is based in Fyshwick ACT 2609 and operates across residential and commercial solar PV, battery storage, EV charger and heat-pump activities.

📌 Quality Assurance Manager (New South Wales)
🏢 Ausgreen Solar Solutions
📍 New South Wales