We are looking for an organised, proactive and hands-on

Warehouse & Dispatch

Coordinator

to join our team across Hansen & Gretel and Ownley.

Based at our Rosebery head office, this role will take ownership of the day-to-day

running of our warehouse and dispatch operations, including online order fulfilment,

returns management, regular stocktakes and inventory accuracy .

This is a hands-on role for someone who enjoys working in a fast-paced fashion

environment and takes pride in keeping stock, systems and processes organised and

accurate.

Key Responsibilities Online Orders & Dispatch

Pick, pack and dispatch daily online orders across Hansen & Gretel and Ownley

Ensure orders are dispatched accurately and within required timeframes

Prioritise dispatch during launches, promotions and peak trading periods

Prepare shipping labels, documentation and courier bookings

Liaise with the Ecommerce team regarding order or stock discrepancies

Ensure all orders are packed and presented in line with brand standards

Returns Management

Manage the day-to-day processing of online returns and exchanges across both

brands

Receive, inspect and process returned items promptly

Ensure returned stock is accurately updated in the system and returned to the

correct warehouse location

Identify and report damaged, faulty or incorrectly returned products

Liaise with Customer Service and Ecommerce regarding return issues where

required

Ensure returns are processed within agreed timeframes

Stocktakes & Inventory Accuracy

Maintain a structured stocktake schedule to ensure all warehouse inventory is

regularly counted

Investigate and resolve stock discrepancies

Ensure physical stock accurately matches inventory levels within our systems

Update stock quantities following approved stock counts





Identify missing stock, incorrect locations and recurring inventory issues

Assist with larger full-business stocktakes when required

Maintain accurate records of completed stocktakes and discrepancies

Work closely with Ecommerce and Operations to minimise overselling and

unfulfilled orders

Warehouse & Stock Management

Maintain a clean, organised and easy-to-navigate warehouse and stockroom

Ensure all stock locations, tubs and shelving are clearly and permanently labelled

Ensure physical stock locations accurately match our inventory systems

Receive, unpack, count and organise incoming stock

Replenish and consolidate warehouse stock as required

Maintain accurate records of stock movements

Ensure new stock is received, counted and allocated to the correct locations

promptly

Wholesale & General Dispatch

Assist with packing and dispatching wholesale orders when required

Prepare cartons and shipments for wholesale customers

Coordinate incoming and outgoing samples and other business shipments

Assist with stock transfers between head office and retail stores

Liaise with couriers and freight providers where required

General Operations

Support the wider team during launches, sale periods and other high-volume

trading periods

Identify opportunities to improve warehouse, returns and dispatch processes

Maintain appropriate levels of packaging and warehouse supplies





Keep all warehouse and work areas safe, tidy and organised

Assist with other operational duties across both brands as required

About You

Is extremely organised and detail-oriented

Takes ownership of their responsibilities and follows tasks through to completion

Has robust inventory and stock management skills

Works efficiently without compromising accuracy

Enjoys creating and maintaining organised systems

Can manage competing priorities in a fast-paced environment

Has strong communication skills and flags issues early

Is physically comfortable with a hands-on warehouse role, including unpacking

cartons, moving stock and being on their feet throughout the day

Has previous warehouse, ecommerce dispatch, returns, inventory or retail stock

experience

Fashion or ecommerce experience is highly regarded

Experience with Shopify and inventory management systems would be

advantageous

What Success Looks Like Success in this role means:

Online orders are dispatched quickly and accurately

Returns are processed promptly and correctly

Regular stocktakes are completed consistently

Physical stock accurately matches our inventory systems

Stock discrepancies are investigated and resolved quickly

The warehouse remains organised and easy for the wider team to navigate

You will play an important role in ensuring our customers receive their orders efficiently

while maintaining accurate inventory and robust operational standards across Hansen &

Gretel and Ownley.

The Role Position:

Warehouse & Dispatch Coordinator

Employment:

Full-Time

If you are organised, hands-on and love working behind the scenes to keep a fast- paced fashion business running smoothly, we would love to hear from you.

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📌 Warehouse & Dispatch Coordinator (Sydney)
🏢 HANSEN & GRETEL
📍 Sydney