Shangri La Gardens is seeking a Receptionist to manage front desk operations at our 40-room motel in Wynnum West. You will be the first point of contact for guests, handling reservations, check-ins, check-outs, and guest inquiries while coordinating with housekeeping and maintenance teams.

Key responsibilities

Make computer reservations and check guests in and out

Answer phone calls, emails and reply to guest messages via booking partners

Coordinate with Housekeepers & Maintenance to track readiness of rooms for check-in

Supply guests with directions and information regarding property and local areas of interest

Reply to company reviews

Process all payments for bookings

Identify any special requests from guests for bookings

Perform other reasonable duties as required

About you

Minimum of 12 months' experience in a receptionist or similar role, preferably within the Motel industry

Proven experience in a face-to-face customer service position

Positive attitude and excellent grooming standards

Commitment to delivering a high level of customer service





Professional phone manner and personal presentation

Able to work on your own and as part of a team

Knowledge of Room Master Anywhere is preferred but not essential

To be considered for this role, you must demonstrate at least 12 months' experience in a receptionist or similar role, preferably within the Motel industry, and proven experience in a face-to-face customer service position.

The successful applicant will also possess the following skills & attributes:

Positive attitude, excellent grooming standards and good communication skills

Commitment to delivering a high level of customer service

Qualified phone manner & personal presentation.

Able to work independently and as part of a team.

About us Shangri La Gardens is part of the Clem Jones Queensland Group; it is Australian-owned with its Head Office based in Brisbane. We currently operate a 40-room Motel in Wynnum West, which is conveniently located near many attractions.

#J-18808-Ljbffr

📌 Receptionist (Brisbane)
🏢 Shangri La Gardens Motel
📍 Brisbane