Company Description “Hospitality is a work of Heart” at

Novotel Perth Murray Street

part of the Accor Group, where we champion diversity with purpose and heartfelt care. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

Nestled in the vibrant heart of Perth,

Novotel Perth Murray Street

is a contemporary 4.5-star hotel offering world-class dining, premium leisure facilities, and seamless access to the city’s best from Elizabeth Quay and RAC Arena to the St George’s Terrace business precinct. With Perth Underground Station just moments away, the hotel is perfectly positioned for both business and leisure travellers. Recognised as one of Western Australia’s leading hotels, we are a multiple award‑winning property, including

All Abilities Hotel

and

Environmental Services

at the 2026 AHA WA Accommodation Awards, building on our 2025

Superior Accommodation

win. Led by General Manager & Vice President Operations WA & TAS Nathan Frost, who was recently inducted into the

AHA WA Accommodation Industry Hall of Fame , our hotel continues to set the benchmark for excellence in Western Australia’s hospitality landscape.

We have the perfect opportunity for an experienced part‑time

Reservations Agent

to join our amazing team, 24 hours per week.

Job Description ALL about the role: Role Often the first point of guest contact, your main role is assisting and completing individual and group reservations for our guests – ensuring a smooth start to their stay with us and leading our Reservations team as well as:

Meeting the needs of inbound FIT reservations and groups from the taking of the inquiry, conversion of the business, assisting with organization of the group, through to ensuring successful on‑site coordination of the group

Maintain fluency with the Accor Live Limitless Loyalty Program





Oversee accuracy of room blocks, reservations, and rate codes

Process all reservation requests, changes, and cancellations with different channels

Identify guest reservation needs and determine appropriate room type

Explain guarantee, special rate, and cancellation policies to callers

Accommodate and document special requests

Follow sales techniques to maximize revenue

Respond to any challenges found for accommodating rooming requestsSet‑up proper billing accounts according to Finance policies

Troubleshoot and resolve guest issues or elevate/refer to appropriate department

Qualifications ALL about you:

Experience with OPERA property management system or similar

Relevant experience in a similar role

Experience with Groups is advantageous

Service oriented with an eye for detail

Confident & articulate communication, relationship & networking skills

Time management skills with the ability to multitask

Entrepreneurial spirit with drive, ambition & high level of energy

Passion for hospitality

Experience in the Hotel Industry

Additional Information Why work for Accor? Accor is one of the largest global hospitality businesses, with over 5500 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

Immediate access to global accommodation and F&B; discounts

#LearnYourWay with a sophisticated contemporary training platform, which offers a constantly expanding database of free, industry focused training.

Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion. We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

YOU MUST HAVE VALID AUSTRALIAN WORKING RIGHTS AS WE CANNOT PROVIDE SPONSORSHIP.

#J-18808-Ljbffr

📌 Reservations Agent (Perth)
🏢 Novotel Hotels
📍 Perth