major national dealer for JCB construction, agricultural and industrial equipment in Australia , combining our extensive national service network with JCB’s globally recognised product range. We have an opportunity for a
JCB Service Coordinator
to join our team in
Truganina . You’ll be a key point of contact for customers, coordinating service work for our field technicians and keeping repairs, breakdowns and scheduled maintenance on track. What You Will Be Doing Day-to-Day:
Coordinate
preventative maintenance, breakdowns, repairs and scheduled servicing Schedule work for
field service technicians , balancing customer needs, technician availability and travel time Provide
regular, proactive updates
to customers on technician attendance, parts delays and job progress Raise and manage service jobs, following up open jobs through to completion Prepare
service and repair quotations
and follow up with customers Review completed jobs for accurate parts and labour before invoicing Work closely with technicians, supervisors,
the parts team and subcontractors to deliver timely service What’s in it for You:
Flexible hybrid work arrangement after probation
– work
3 days in the office and 2 days from home A
stable, full-time role
with usual hours of
7:00 am–3:06 pm The chance to grow your career as part of our
JCB national dealer network A
supportive, collaborative team environment Retail, fuel and grocery discounts , wellbeing support and employee milestone celebrations A varied role where
no two days are the same What We’re Looking For:
Experience in a
customer-focused service coordination or maintenance scheduling
role Experience scheduling
technicians, tradespeople or a small field team A background in
construction equipment, materials handling, heavy vehicles or automotive
would be advantageous Strong
planning, prioritisation and problem-solving skills A confident communicator who can keep customers informed in a
fast-paced environment Strong administrative and
Microsoft Office
skills
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📌 JCB Service Coordinator (Port Phillip City)
🏢 Adaptalift Group
📍 Port Phillip City
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