Join the WesTrac team as a Parts Representative at our Casula or Rozelle Branch ! We're on the lookout for a dynamic and motivated individual to be the face of our parts sales operations.

In this role, you will be at the forefront of our part sales operations and will work closely with our sales and service teams to maintain high levels of customer satisfaction and support the overall success of the branch.

This is a fantastic opportunity for those passionate about the heavy machinery industry and eager to grow their career with a leading company. At WesTrac, we value teamwork, innovation, and a commitment to excellence. If you have a passion for customer service and a keen eye for detail, we'd love to hear from you!

Key Responsibilities

Provide exceptional service to customers by managing inquiries, processing orders, and ensuring timely delivery of parts

Collaborate closely with sales and service teams to maintain high levels of customer satisfaction and support branch success

Handle inbound order calls, process data, and interpret parts requirements

Follow up on customer inquiries to meet their needs

Conduct regular stocktakes and assist with warehousing duties, including picking, packing, and dispatching parts

Skills and Experience

Previous experience in a high-level customer service role

Forklift licence and warehousing experience desirable

An aptitude and interest in technical/industrial products/services

Problem-solving skills and the ability to manage multiple tasks

Intermediate computer literacy skills - MS Office and internet-based applications

Excellent communication and interpersonal skills with the ability to effectively liaise with customers and a diverse range of team members

Why WesTrac? At WesTrac, we're

Made for More

-more prospect, more growth, and more impact. With a team of over 4,500 people nationally, we're united by our

care

for each other, our

passion





for building a better tomorrow, and our commitment to continual

evolution

.

We invest heavily in your development, offering access to our in house RTO(50737), dedicated learning pathways, and hands on experience with the latest Cat technology and future focused capabilities. As one of the world's largest authorised Cat dealers, you'll be part of an industry leader shaping what's next in mining and construction.

What we offer

Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown. Purchased leave program and RDO options available.

Health & Wellness - Discounted Health Insurance, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.

Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute

Employee Referral Program - Opportunity to receive a referral bonus for applicable roles

Additional Perks - Free parking, onsite café, bootcamp and yoga available at certain locations

Please note: WesTrac may commence shortlisting and interviewing candidates prior to the closing date and reserves the right to withdraw this advertisement earlier if a suitable candidate is appointed.

Successful applicants will be required to complete a satisfactory National Criminal History Check & Medical as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.

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📌 Parts Representative (Sydney)
🏢 Westrac
📍 Sydney