Job Description

Shane's Trees is a second-generation Arboriculture business based in the Sutherland Shire, proudly servicing commercial and residential clients across Sydney, the Illawarra, Newcastle and Brisbane. With a strong reputation for quality workmanship and customer service, we receive a high volume of enquiries and successfully convert them into a steady pipeline of work.

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We are seeking a highly organised and motivated Scheduler Assistant to support the coordination of daily operations between our clients and field crews. This is a dynamic, fast-paced role that requires exceptional communication skills, strong attention to detail and the ability to manage multiple priorities while delivering outstanding customer service.

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The successful candidate will play a key role in ensuring jobs are scheduled efficiently, clients are kept informed, and our crews have the information and resources they need to deliver a seamless service experience.

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Key Responsibilities

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- Schedule accepted quotes and coordinate daily crew movements
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- Adjust schedules to accommodate changing priorities, weather conditions and equipment
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- Monitor staff availability, leave requests and roster changes
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- Ensure crews are assigned to work appropriate to their qualifications, licences and competencies
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- Communicate clear daily work instructions, priorities, and updates to crews and Team Leaders
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- Maintain regular communication with clients and provide updates on scheduling, job progress and completion
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- Deliver a consistently high standard of customer service and ensure a positive client experience
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- Prepare and issue client invoices upon completion of works
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- Maintain accurate records and reporting through company databases and online platforms
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About You

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- Solid organisational and time management skills
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- Excellent communication and customer service abilities
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- Capable of multitasking and working effectively under pressure
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- High attention to detail and problem-solving capability
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- Solid experience in scheduling, operations coordination, administration or a similar role
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- Technically capable working across a range of software, digital systems and in-house business platforms
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What We Offer

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- Part-time opportunity
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- 20-30 hours per week
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- Flexible working days and negotiable hours
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- Competitive salary based on experience
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- Supportive and family-oriented team culture
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- Stable employment with a growing, second-generation business
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- Ongoing training and professional development opportunities
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If you thrive in a busy environment and enjoy keeping people, schedules, and operations running smoothly, we'd love to hear from you.

📌 Scheduler Assistant (New South Wales)
🏢 Shane's Trees
📍 New South Wales