Bilingual Orthodontic Assistant - Fluent Mandarin & English Speaking
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Smile Team Orthodontics is looking for an enthusiastic and highly motivated Mandarin and English-speaking Orthodontic Assistant to join our growing team. This is a fantastic opportunity for someone who loves working with people, thrives in a fast-paced environment, and wants to make a genuine difference in patients' lives. With newly launched practices in Sydney and established locations in the Illawarra, Shellharbour, and Southern Highlands, it's a great time to come on board.
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We welcome applicants of all backgrounds and genders, ideally with some dental experience.
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What We're Looking For
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- A people person - great with all ages
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- Fast learner, reliable, and proactive
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- Caring and supportive nature
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- Strong multitasking and admin skills
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- Energetic and positive team player
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- Excellent communication skills
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- Passionate about health and wellbeing
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What You'll Need
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- Fluent in both Mandarin and English (spoken and written)
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- Customer service or phone experience
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- A valid Australian driver's licence and reliable transport
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- Ability to obtain a Working with Children's Check
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- Up-to-date vaccination records
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Why Join Us?
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Training & Qualifications: Gain a Certificate III in Dental Assisting (fully funded)
with the option to pursue Certificate IV in Dental Radiography
n Birthday Leave: Enjoy a paid day off on your birthday!
n Staff Perks & Discounts
n Modern Uniform Provided
n Recognition & Performance Bonuses
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About the Role
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As a Bilingual Orthodontic Assistant, you will be responsible for supporting both English and Mandarin-speaking patients throughout their orthodontic journey.
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Your responsibilities will include:
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- Assisting our orthodontists in patient care while handling admin duties such as greeting patients, scheduling appointments, processing payments, maintaining records, and sterilising instruments.
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- Assisting with patient consultations and treatment discussions
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- Translating and explaining treatment information in Mandarin and English
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- Building rapport and trust with patients and families
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- Managing appointment scheduling and patient communications
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- Following up with prospective and existing patients
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- Working closely with our clinical team to ensure seamless patient care
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- Helping patients understand financial arrangements and treatment options
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The primary location is Burwood & Drummoyne and occasional shifts in Parramatta.
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Smile Team Orthodontics is an Equal Chance Employer, and we encourage all qualified applicants to apply.