Job Description

Junior Account Manager – Strategic Client Services

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Melbourne | Full Time

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Join one of Australia's leading merchandise, apparel & brand experience agencies.

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At TPF, we partner with some of Australia's most recognised brands.

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We're much more than promotional merchandise.

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We combine strategy, creativity, technology, sourcing and fulfilment to create brand experiences that connect organisations with their customers, employees and communities.

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As we continue to grow, we're looking for an exceptional Junior Account Manager to join our sales team.

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Working alongside two of our Senior Account Directors, you'll play a critical role supporting several of TPF's largest strategic clients by ensuring every project is delivered efficiently, profitably and to an exceptional standard.

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The Opportunity

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This role is ideal for someone who thrives on organisation, project management and delivering outstanding client service.

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Supporting our Account Directors across strategic merchandise and brand experience clients, with the opportunity to take on greater responsibility and manage your own accounts as you grow in the role.

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You'll become the operational heartbeat behind a portfolio of national accounts - coordinating projects from brief through to delivery, working closely with our Australian and Vietnam teams to ensure every job runs smoothly.

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Whilst the Senior Account Director focuses on client strategy, innovation and growth opportunities, you'll own the day-to-day management of client projects, ensuring deadlines, budgets and quality expectations are consistently achieved.

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If you enjoy bringing order to complexity,



building trusted client relationships and delivering great work every day, we'd love to hear from you.

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Key Responsibilities

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Client Management

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- Manage the day-to-day servicing of a portfolio of strategic corporate clients.
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- Build trusted relationships with key client contacts.
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- Coordinate projects from initial brief through to delivery.
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- Respond quickly and professionally to client requests.
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- Ensure an exceptional customer experience across every interaction.
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Project & Workflow Management

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- Coordinate multiple concurrent projects across merchandise, apparel, promotional campaigns and branded experiences.
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- Develop clear project timelines and manage critical milestones.
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- Ensure all briefs are complete and accurately handed over internally.
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- Monitor WIP and proactively manage project priorities.
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- Identify risks early and implement solutions before issues arise.
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Production & Delivery

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- Work closely with TPF's Vietnam Production Support team to ensure seamless execution.
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- Liaise with Design, Production, Logistics, Procurement and Customer Service teams.
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- Monitor production timelines and supplier performance.
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- Ensure quality standards are maintained throughout every project.
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- Coordinate product approvals and delivery schedules.
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Commercial Management

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- Prepare quotations and proposals.
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- Maintain project budgets and margins.
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- Ensure projects remain commercially viable and profitable.
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- Support monthly forecasting and pipeline reporting.
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- Assist the Senior Account Directors with budget delivery across the client portfolio.
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Operational Excellence

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- Maintain accurate CRM and project management records.
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- Drive process consistency and continuous improvement.
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- Improve workflow efficiency across internal teams.
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- Support the ongoing evolution of TPF's operational systems and best practices.
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About You

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You'll be someone who naturally enjoys being organised and taking ownership.

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You probably love lists, timelines and solving problems before anyone else notices them.

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You enjoy working with people but are equally comfortable managing detail and process behind the scenes.

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You'll also have:

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- 1–3 years' experience in Account Executive / Management or Project Management.
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- Experience within an agency, merchandise, apparel, marketing or branded products setting (preferred).
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- Attention to detail is key.
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- A confident communicator who isn't afraid to share ideas, challenge thinking or have difficult conversations when needed.
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- Ability to manage multiple projects simultaneously.
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- Confidence working across multiple internal stakeholders.
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- Experience using CRM or workflow management platforms.
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- A proactive, solutions-focused mindset.
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If you're excited by this opportunity and ready to bring your skills, ideas and energy to our team, we'd love to hear from you!

📌 Junior Account Manager (Victoria)
🏢 TPF
📍 Victoria