Job Description

Staffing & Reservations Coordinator | Melbourne CBD

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We are seeking an organised and customer-focused After Hours Consultant to support our clients and workforce outside of standard business hours. This role works 7:00pm to 7:00am Wednesday - Saturday and plays a critical part in ensuring seamless staffing operations across a 24/7 environment.

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About the ROLE

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As the go to person for all types of planned and unplanned actions, you will be the first point of contact for clients and temporary staff during overnight hours. You'll manage bookings, fill shift requests, coordinate rosters, and provide administrative support to keep operations running smoothly.

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Key Responsibilities

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- Respond to inbound calls from clients and temporary staff
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- Fill last-minute staffing requests and vacant shifts
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- Enter and update rosters accurately
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- Manage bookings and schedule changes
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- Provide exceptional customer service and problem-solving support
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- Maintain accurate records and complete administrative tasks
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- Liaise with internal teams to ensure service continuity
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About You

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- Excellent communication and customer service skills
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- Previous hospitality experience is highly regarded
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- Strong administration and data entry skills
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- Ability to work independently and make decisions under pressure
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- Highly organised with strong attention to detail
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- Confident using computer systems and multiple platforms
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- Previous rostering, scheduling, customer service, or administration experience
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Why Join Us?

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- Work independently in a fast-paced and rewarding role
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- Be part of a supportive and cooperative team
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- Opportunity to make a real impact on client service and workforce outcomes
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- Ongoing training and development provided
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📌 Staffing & Reservations Coordinator | Melbourne CBD (Victoria)
🏢 Pinnacle People
📍 Victoria