Job Description: DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology

POSITION OVERVIEW The TechBar Analyst provides high-quality, customer-focused IT support within a modern workplace, acting as a key point of contact for end users.

This role combines strong technical capability with proactive engagement to enhance user productivity and experience, while ensuring alignment with ServiceNow-based service management practices.

KEY RESPONSIBILITIES

Deliver front-line TechBar support with a strong customer service focus

Resolve incidents and service requests efficiently

Proactively assist users and identify improvement opportunities

Support devices, mobility, collaboration tools, and meeting room technologies

Assist with device setup, provisioning, and refresh activities

Manage tickets within ServiceNow ensuring accurate updates

Maintain high-quality records and data integrity

Promote secure, modern workplace practices

Follow ServiceNow workflows and ITIL-aligned processes

Collaborate with broader IT teams

Maintain a clean and professional TechBar environment

KEY CAPABILITIES AND BEHAVIOURS

Proactive and solutions-focused mindset

Strong customer service orientation

Positive energy and qualified presence





Clear communication skills

Modern workplace awareness

Ownership and dependability

Team collaboration

Adaptability in fast-paced environments

SKILLS AND EXPERIENCE

Experience in end-user or TechBar support

Strong troubleshooting skills

Microsoft 365 and collaboration tools experience

ServiceNow or ITSM tool usage

Understanding of device lifecycle

Basic ITIL knowledge

Customer service experience

PERFORMANCE OUTCOMES Success is demonstrated through consistent service quality, strong user experience, timely resolution of issues, and effective adherence to ServiceNow processes.

We are an Equal Opportunity Employer DXC is proud to be an equal prospect employer, and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

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📌 TechBar Analyst (Port Phillip City)
🏢 DXC Technology
📍 Port Phillip City