Location: Brisbane, QLD Salary: $65,000–$70,000 + super Working Arrangements: Monday to Friday, plus some weekend/on-call work (with additional weekend allowance) Roster: 8-hour working day between 7:00am–7:00pm, rotating roster provided 6 weeks in advance Work-Life Balance: Hybrid working Career Progression: Extensive technical training and development

About the company: Join a global healthcare organisation specialising in veterinary diagnostics and technology. The company provides sophisticated diagnostic equipment and solutions used by veterinary professionals to support animal health and patient care.

About the opportunity: Join an established team as a Technical Customer Service Representative, providing specialist support to veterinary professionals using diagnostic equipment. You will provide phone-based technical support, troubleshooting equipment‑related enquiries and guiding customers through problems using a logical, step‑by‑step approach. Calls are filtered according to the diagnostic equipment involved, allowing you to progressively build specialist technical and product knowledge.

Extensive training is provided, beginning with a structured six‑week induction. From approximately week six, you will gradually begin taking filtered customer calls while undertaking further equipment training,



including training on haematology equipment. Full training across the role and equipment takes approximately six months.

Duties

Troubleshoot veterinary diagnostic equipment

Resolve technical customer enquiries

Guide customers through troubleshooting steps

Diagnose equipment and system issues

Provide clear technical instructions

Deliver empathetic customer support

Document customer interactions accurately

Escalate complex technical issues

Develop specialist equipment knowledge

Participate in rotating weekend coverage

Preferred Skills and Experience

Vet Nurse or animal health background

Biomedical Engineer background

Pathology or diagnostics experience

Science qualifications

Phone-based or customer service experience

Strong technical troubleshooting aptitude

Confident learning complex equipment

Patient, empathetic communication style

Strong computer and systems skills

Culture: Join a supportive, cooperative and technically focused team that values empathy, patience, problem-solving and continuous learning. With extensive training and dedicated support, you will be encouraged to develop your technical expertise while delivering a high standard of customer care.

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📌 Technical Customer Service Representative (Brisbane)
🏢 Healthcare Professionals Group
📍 Brisbane