Job Description

Join One of Australia's Leading Security Service Providers

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Ultimate Security is seeking a highly organised and customer-focused Maintenance Planner to join our growing service team.

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This is a fast-paced coordination role where you will be responsible for planning, scheduling, and managing maintenance and service activities for our field technicians and subcontractors. You will play a key role in ensuring seamless service delivery, excellent customer communication, and efficient administration from job creation through to completion.

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If you thrive in a dynamic environment, enjoy problem-solving, and have strong administrative and coordination skills, we would love to hear from you.

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Key Responsibilities

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- Schedule and coordinate annual and bi-annual maintenance services
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- Manage work orders and service requests through company systems
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- Dispatch technicians and subcontractors to meet operational requirements
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- Liaise with customers, technicians, subcontractors, and internal stakeholders
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- Provide clear and proactive customer communication regarding service updates and scheduling
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- Manage inbound and outbound email correspondence professionally and efficiently
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- Maintain accurate service records and documentation
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- Prepare customer invoices and process subcontractor invoices
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- Assist in resolving service enquiries and operational issues
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- Ensure compliance with WHS policies, procedures, and company standards
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About You

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You are a proactive and detail-oriented professional with excellent organisational and communication skills. You can confidently manage competing priorities while maintaining a high standard of customer service.

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Essential Skills & Experience

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- Strong administration, scheduling, and coordination skills
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- Excellent time management and organisational ability
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- High attention to detail and accuracy
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- Strong written and verbal communication skills
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- Professional phone and email etiquette
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- Ability to multitask in a fast-paced environment
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- Proficiency in Microsoft Word, Excel, and Outlook
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- Robust customer service focus
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- Experience using service management or CRM systems such as simPRO
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- Previous experience in a service, maintenance, or operational environment
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Why Join Us?

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- Supportive and collaborative team environment
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- Chance to work in a growing and professional organisation
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- Diverse and fast-paced role with career development opportunities
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- Be part of a business committed to safety, service excellence, and operational efficiency
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Ultimate Security Australia is committed to building a diverse and inclusive workforce and strongly encourages applications from Aboriginal and Torres Strait Islander individualsand those from diverse cultural and linguistic backgrounds.

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Only Australian Citizens or Permanent Residents of Australia will be considered.

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Please note only successful candidates will be contacted.

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NSW 000100975 I ACT 17502293 I QLD 3728519 I SA ISL-264944 I VIC 894 336 71S I WA SA51733 I TAS 21152 I NT SFL1080

📌 Maintenance Planner (Electronics) (New South Wales)
🏢 Ultimate Security
📍 New South Wales