Job Description

**An Award-Winning Celebratory Culture That Recognises You**EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.**Flexibility That Supports Your Life**After your probation (subject to performance), you have the flexibility to work from home along with the choice between:* **Monthly rostered days off**, or* **A 9-day fortnight**giving you more control over your time and work life balance.**Grow With a Specialist Organisation**Because personal injury is the **only** thing we do, EML offers one of the most stable and future-focused careers in the industry.

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Our deep expertise, purpose-driven work and development pathways help you build a long-term career in a field where your skills will always be in demand. EML's investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people's lives.**Make a real difference in people's lives with EML**As we expand, our Technology team is growing rapidly, driving innovation in AI for Workers Compensation. We're transforming the industry with cutting-edge solutions that enhance claims management, improve outcomes, and streamline processes.

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We're now welcoming applications for **CRM Platform Lead** to join our supportive, purpose-driven team in **Sydney** on a **permanent. Full-time basis**. Take the lead in shaping how EML uses Microsoft Dynamics 365, with the ownership to influence platform direction and the hands-on scope to bring improvements to life.**What You'll Be Doing*** Own the Dynamics 365 CRM and Dataverse roadmap,



keeping the platform reliable, sustainable and aligned with business priorities.* Lead hands-on configuration and enhancements, translating business needs into practical solutions that make the most of standard platform capabilities.* Manage environments, testing and controlled releases, ensuring changes and Microsoft updates are assessed, communicated and implemented safely.* Coordinate incident, problem and change management in line with ITIL practices, resolving issues across CRM, integrations, access and data.* Partner with business and delivery teams to prioritise the CRM backlog, balancing enhancements, technical debt, risks and support improvements.**What We're Looking For*** 8+ years' experience with Microsoft Dynamics 365 CE / CRM, including hands-on configuration of Dataverse and model-driven apps.* Experience supporting CRM integrations and automation using Power Automate, connectors and APIs.* Strong capability in environment and release management, incident resolution and service transition, with working knowledge of Dynamics 365 identity, licensing and access controls, including Microsoft Entra and role-based security.* Ability to translate business needs into practical CRM solutions and work effectively with stakeholders and vendors.* Data migration, SharePoint, Outlook and reporting experience, plus relevant Microsoft or ITIL qualifications,



would be highly regarded.**Why You'll Love Being Part of EML**You'll enjoy a range of benefits designed to support your wellbeing, growth and success:* **Hybrid work options** for better balance.* **Fitness Passport** providing heavily discounted access to your local gyms, pools and fitness facilities.* **Discounts** at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.* **Corporate wellbeing program**, including gym and health insurance discounts.* **Comprehensive learning and development** tailored to help you grow.* **More than a traditional Employee Assistance Program,** ourEAP provides access to professional medical advice and safety features for our employees and their families* **Company-wide celebration events** that keep us connected.* **Annual incentive scheme + regular salary reviews**.If you're looking for a purposeful, people-focused career with stability, balance and a culture that celebrates you we would love to hear from you.**Apply now and help people get their lives back.**##There's huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts.

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Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you.

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The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team.

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You will not be forgotten here.

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Your career at EML will be full of opportunities to gain current skills, work, grow and succeed with us.

📌 CRM Platform Lead (New South Wales)
🏢 EML
📍 New South Wales