JJC Electrical Services is a fast-growing electrical company servicing residential, real estate and emergency clients across Adelaide.

We’re looking for a highly organised and proactive Operations & Scheduling Coordinator to take ownership of our daily scheduling, customer communication and office operations.

This is not a basic reception role. You’ll coordinate a busy team of electricians and apprentices, manage jobs from the initial enquiry through to completion and play an important part in the continued growth of the business.

As the company expands, there is genuine room for this position to develop into a senior operations or office management role for the right person.

ABOUT THE ROLE Your responsibilities will include:

Managing and coordinating the daily schedule for electricians and apprentices

Booking and allocating jobs based on location, urgency, skill requirements and availability

Monitoring the schedule throughout the day and responding quickly when plans change

Communicating job details, access requirements and schedule updates to technicians

Answering incoming telephone calls, emails and customer enquiries

Creating and maintaining jobs and customer records within ServiceM8

Keeping customers informed about appointment times, delays and job progress

Preparing and sending quotes, invoices and payment reminders

Following up outstanding quotes, approvals, deposits and invoices

Assisting with Xero and general accounts administration

Managing leads, customer communication and follow-up processes through GoHighLevel

Maintaining customer pipelines and assisting with automated workflows

Liaising with property managers and customers

Coordinating urgent and after-hours electrical call-outs

Checking that job notes, photographs, forms and required documentation have been completed

Supporting the director with administration and daily operations

Helping develop and improve systems as the company continues to grow

ABOUT YOU To succeed in this role, you will ideally have:





Previous experience in scheduling, service coordination, administration, dispatch or operations

Experience coordinating field staff, technicians or tradespeople

Strong organisational skills and the ability to manage a high-volume workload

Confidence making scheduling decisions and reorganising work when priorities change

Excellent telephone, email and customer-service skills

Strong attention to detail and accurate data-entry skills

The ability to take ownership and follow tasks through to completion

A calm and solutions-focused approach when handling urgent issues

Confidence using calendars, job-management systems and cloud-based software

A reliable, positive and team-focused attitude

HIGHLY REGARDED

ServiceM8 experience

GoHighLevel CRM experience

Experience managing customer pipelines, automated workflows and lead follow-ups

Experience within electrical, plumbing, HVAC, construction, property maintenance or another trade-service business

Experience coordinating technicians, work orders and field-service scheduling

Experience preparing quotes, invoices and purchase orders

WHAT WE OFFER

A welcoming, down-to-earth and supportive team environment

Genuine room to grow as the company continues to expand

A workplace where your ideas and contribution are genuinely valued

The opportunity to develop into a senior operations or office management position

Regular team events and opportunities to celebrate wins together

A key role with real responsibility and input into the business

Competitive remuneration based on your experience

A supportive, energetic and close-knit team

Variety and ownership rather than repetitive reception work

Training and support as you transition into the position

The opportunity to improve systems and help shape how the office operates

We’re looking for someone who wants more than just another administration job. This is an chance to become a key part of a growing company, take ownership of its daily operations and build a long-term position around your strengths.

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📌 Operations & Scheduling Coordinator (Adelaide)
🏢 JJC Electrical Services
📍 Adelaide