At Coates, we're proud to be Australia's leading equipment hire and solutions provider. We're currently seeking a Customer Service Coordinator to join our team at our Rocklea branch. If you're passionate about delivering exceptional customer experiences and enjoy working in a fast-paced, supportive environment, we'd love to hear from you.
What's on offer?
Permanent full-time opportunities
Monday to Friday roster - enjoy your weekends
Market-competitive salary + employee benefits
Ongoing training and career development
Supportive team culture with genuine growth opportunities
About The Role As the first point of contact for our customers, you'll play a key role in creating positive customer experiences while supporting the day-to-day operations of the branch.
No Two Days Are The Same, With Responsibilities Including
Assisting customers in person, over the phone and via email
Preparing quotes, hire agreements and invoices
Coordinating equipment deliveries, collections and transfers
Managing customer enquiries and providing equipment solutionsWorking closely with suppliers, drivers and branch teams
Supporting operational activities to ensure smooth branch performance
Occasionally assisting customers and team members in the yard when required
What You'll Bring We're looking for people who genuinely enjoy helping others and thrive in a customer-focused environment.
You’ll Be Successful If You Have
Previous customer service experience (retail, hospitality, administration, contact centre or similar)
Strong communication and relationship-building skills
A positive attitude and willingness to learn
Good computer skills, including Microsoft Office
The ability to stay organised and manage competing priorities
Experience in equipment hire or construction is advantageous, but not essential. If you have the right attitude, we'll provide the training and support to help you succeed.
What You'll Get In Return
Development and career progression pathways
Flexible working options available - let's discuss what works best for you
Access to our employee discounts, benefits and wellbeing program
Purchased additional leave program
Novated leasing and salary sacrifice
12 weeks Paid Parental Leave in addition to government parental leave scheme
Volunteering opportunities through the Coates Foundation
Looking for more reasons to join Coates? At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.
We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.
But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.
Visit careers.coates.com to learn more about our values and opportunities.
Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.
Coates. Equipped for you.
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📌 Customer Service Coordinator (Brisbane)
🏢 Coates
📍 Brisbane
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