We are seeking multiple Level 1 Service Desk Analysts to join a large and diverse IT environment based in Logan. This is an excellent opportunity for customer-focused IT support professionals who enjoy helping end users, resolving issues, and contributing to service improvements. Working within a collaborative Service Desk team, you'll play a key role in reducing ticket backlogs, improving service levels, and delivering a positive support experience across a broad user base. Responsibilities

Provide first-line IT support and incident triage Log,



diagnose and resolve technical issues Support Microsoft technologies including Outlook and Teams Troubleshoot hardware and peripheral issues Escalate complex incidents where required Deliver exceptional customer service and explicit communication to users from diverse backgrounds About You

Previous Service Desk or IT Support experience Strong customer service and communication skills Knowledge of Outlook, Teams, Windows and hardware troubleshooting Experience in a council or large corporate environment will be highly regarded Able to start immediately or at short notice What's on Offer

3-month contract with potential for extension 100% onsite role in Logan Central Flexible remote days available occasionally when required Rotating shifts: 7:00am to 4:00pm or 8:00am to 5:00pm Supportive team environment within a large and complex organisation

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📌 Service Desk Analyst (Brisbane)
🏢 Data#3
📍 Brisbane