Job Description

Business Support Officer – Home Care

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Fixed Term 8 Month Contract! Competitive Salary + Super + Salary Packaging! Bull Creek, WA

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raafa Home Care is the in‐home support division of raafa, providing quality care and support to clients through government‐funded programs, private services and brokerage arrangements.

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As the Business Support Officer – Home Care, you will support the day‐to‐day operational, financial and administrative functions of our Home Care service, ensuring billing, payroll, reporting and systems processes are delivered accurately, efficiently and in line with compliance requirements. This diverse role is suited to an experienced business support professional who enjoys working across multiple systems, analysing data, improving processes and providing practical support that enables high‐quality service delivery. Experience in Home Care, Aged Care, Community Services or a similar service‐based industry, together with strong financial administration, systems administration and business support skills, will be highly regarded.

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This is a fixed term 8‐month contract – Monday to Friday based in Bull Creek.

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Benefits To You

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- Competitive Salary - raafa continues to support our people with industry leading salaries!
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- Salary packaging – as a non‐profit organisation, you can salary package up to $18,549!
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- Career & Development Paths – raafa offers various ongoing career development opportunities!
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- Employee Assistance Program - Access confidential counselling services for personal or work‐related issues!
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- Employee Referral Program - earn bonuses for recommending friends!
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- RAAFA Rewards - Discounted services including health insurance and gym membership!
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- Corporate Zoo Membership - Visit Perth Zoo for free!
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- Aviation Heritage Museum - Free entry for raafa staff!
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- Supportive culture - be welcomed into an organisation who provide a supportive, friendly and positive culture within all our staffing groups!
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As The Business Support Office – Home Care You Will

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- Oversee end‐to‐end billing processes, resolve discrepancies, manage debtors, support our Finance Team with receipting, reconciliation and month‐end reporting.
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- Validate payroll reports, ensure SCHADS Award compliance and prepare government funding claims.
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- Maintain reporting tools and optimise care management platforms (AlayaCare).
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- Collaborate with management and staff on targeted projects to improve operational efficiency.
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- Contribute to process improvement initiatives and ad‐hoc projects and tasks that enhance governance and reduce risk.
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- Act as the primary liaison between Home Care, Finance, and Accounts Receivable.
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About You

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- Demonstrated experience in a business support, administration or operational support role.
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- Experience working in the aged care, home care, disability or community services sector (highly regarded).
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- Proficiency with care management platforms (AlayaCare) and ERP systems (Epicor) (desirable).
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- Understanding of SCHADS Award and payroll processes.
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- Knowledge of government funding programs (Support at Home/Associated Providers, Veterans Home Care).
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- Advanced Microsoft Office skills and reporting skills.
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- Robust organisational,



problem‐solving and stakeholder engagement skills, with the ability to manage competing priorities.
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- Possess a Certificate IV or Diploma in Business Administration, Finance or related field (desirable).
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About Us

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raafa is one of Western Australia's longest‐standing and most‐loved community organisations. For nearly 100 years, we have been creating opportunities for people to live well, feel supported and know they belong.

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We are one of Australia's largest not‐for‐profit retirement living and aged care providers, supporting thousands of people across Western Australia through retirement living, residential aged care, home care, membership and clubs. We are also home to an aviation museum that celebrates the proud history of the Air Force Association in WA. Through our Andrew Russell Veteran Living Program (ARVL), veteran research and services, we support those who have served our country to live fulfilling lives.

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At raafa, we believe people deserve more than great services. They deserve to feel valued, respected and part of something meaningful. If you want to be part of an organisation with a proud history, a strong purpose and a focus on people, we'd love to hear from you.

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What You Need To Do

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- Be eligible to work in Australia
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- Satisfactory National Police Certificate (on commencement of employment to be within six months from date of issue) or willing to obtain one
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- Be up to date with your Flu vaccinations
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For more information, please call or email us on 08 9288 8410 or [email protected]

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raafa WA reserves the right to withdraw, shortlist and interview applicants prior to this date

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RAAFA WA reserves the right to withdraw, shortlist and interview applicants prior to this date.

📌 Home Care Business Support Officer (Melville)
🏢 raafa
📍 Melville