Job Description

We are seeking an experienced ServiceNow Engineer to join our team and play a key role in enterprise ServiceNow implementation and migration initiatives.

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This role requires a strong ServiceNow professional with broad knowledge of the platform, its modules and capabilities, and the ability to provide expert guidance on solution design, best practices, target-state architecture and implementation approaches.

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The successful candidate will have strong experience across key ServiceNow capabilities, particularly Governance, Risk and Compliance (GRC)/Integrated Risk Management (IRM), Vulnerability Management/Vulnerability Response, and ServiceNow Service Portal.

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You will work closely with business stakeholders, security and risk teams, architects, developers and project teams to assess current-state environments, define target-state solutions and support the successful implementation and migration of ServiceNow capabilities.

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Key Responsibilities

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- Lead the solution design and technical approach for enterprise ServiceNow implementation and migration initiatives.
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- Develop scalable, secure and maintainable ServiceNow solutions aligned with business requirements and enterprise architecture.
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- Conduct current-state assessments and identify gaps, dependencies, risks and opportunities for improvement.
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- Define target-state ServiceNow architecture, solution designs and implementation approaches.
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- Provide expert guidance on ServiceNow platform capabilities, modules, configuration and development best practices.
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- Design and support solutions across GRC/IRM, Vulnerability Management/Vulnerability Response and ServiceNow Service Portal.
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- Work with business, security, risk, compliance and technical stakeholders to gather and translate requirements into effective ServiceNow solutions.
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- Develop and recommend migration strategies, transition approaches and implementation roadmaps.
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- Ensure solutions maximise the use of ServiceNow out-of-the-box capabilities and minimise unnecessary customisation.
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- Design and review ServiceNow configurations, workflows, automations, integrations and custom applications.
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- Provide technical guidance on Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer and IntegrationHub.
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- Design and support integrations between ServiceNow and enterprise or third-party systems using REST, SOAP, APIs and IntegrationHub.
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- Support the design and implementation of GRC and IRM capabilities, including risk management, compliance, controls and related processes.
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- Support Vulnerability Management and Vulnerability Response solutions, including integration with vulnerability scanners and security tools.
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- Design and enhance ServiceNow Service Portal capabilities, including portal configuration, user experience, widgets, workflows and integrations.
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- Participate in architecture reviews, technical workshops, design sessions and stakeholder discussions.
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- Review technical designs and development deliverables to ensure alignment with ServiceNow and enterprise best practices.
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- Provide technical direction and guidance to development and implementation teams.
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- Identify and resolve complex ServiceNow platform,



configuration and integration issues.
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- Support testing, deployment, production transition and continuous improvement activities.
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- Prepare and maintain solution design documents, architecture diagrams, technical specifications and implementation documentation.
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- Stay current with ServiceNow platform capabilities and recommend opportunities for improvement and optimisation.
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Mandatory Skills & Experience

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- 7+ years of hands-on ServiceNow experience, including solution design, architecture, development and configuration.
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- Strong experience designing and implementing enterprise-scale ServiceNow solutions.
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- Mandatory experience with ServiceNow GRC and/or Integrated Risk Management (IRM), including areas such as risk management, compliance, controls and policy management.
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- Mandatory experience with ServiceNow Vulnerability Management or Vulnerability Response, including vulnerability management processes and integrations with security tools or vulnerability scanners.
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- Mandatory hands-on experience with ServiceNow Service Portal, including configuration, customisation, portal components, widgets and user-facing solutions.
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- Strong understanding of the ServiceNow platform architecture, modules, capabilities and best practices.
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- Proven experience conducting current-state assessments and defining target-state architectures and solution designs.
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- Strong experience supporting ServiceNow implementation, migration or transformation programs.
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- Demonstrated ability to define and recommend migration strategies, implementation approaches and technical roadmaps.
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- Strong understanding of ServiceNow configuration and development practices.
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- Strong experience designing and implementing ServiceNow integrations using REST, SOAP, APIs and IntegrationHub.
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- Strong understanding of out-of-the-box ServiceNow functionality versus customisation, with the ability to recommend sustainable and scalable approaches.
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- Broad understanding of multiple ServiceNow modules and how they integrate within an enterprise environment.
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- Strong understanding of security, risk, compliance and vulnerability management processes.
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- Ability to translate complex business and technical requirements into scalable ServiceNow solution designs.
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- Experience working closely with security, risk, compliance, infrastructure, development and business stakeholders.
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- Experience working within Agile delivery environments.
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- Strong analytical, problem-solving and troubleshooting skills.
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- Excellent communication, stakeholder management and documentation skills.
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Key Capability Areas

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- Strong understanding and hands-on experience with ServiceNow GRC and/or IRM capabilities.
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- Experience with risk management, compliance management, controls, policy management and related processes.
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- Ability to design scalable solutions aligned with organisational risk and compliance requirements.
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Vulnerability Management / Vulnerability Response

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- Hands-on experience with ServiceNow Vulnerability Response or Vulnerability Management.
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- Understanding of vulnerability management processes, remediation workflows and security operations.
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- Experience integrating ServiceNow with vulnerability scanners, security tools or other enterprise security platforms.
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ServiceNow Service Portal

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- Hands-on experience designing, configuring and enhancing ServiceNow Service Portal solutions.
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- Experience with portal customisation, widgets, user-facing workflows and integration with ServiceNow applications.
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- Ability to recommend best practices for portal design, usability and user experience.
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- Ability to design end-to-end ServiceNow solutions across multiple platform capabilities.
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- Strong understanding of ServiceNow architecture, configuration, customisation and integration patterns.
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- Ability to assess current-state environments and define scalable target-state solutions.
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- Strong knowledge of ServiceNow best practices and the ability to provide technical guidance to delivery teams.
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Migration & Implementation

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- Experience working on ServiceNow implementation, migration or transformation initiatives.
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- Ability to assess existing platforms and develop migration and transition strategies.
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- Experience identifying technical dependencies, risks, gaps and implementation considerations.
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- Ability to support the definition of implementation roadmaps and phased delivery approaches.
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- ServiceNow Security Operations (SecOps)
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- ServiceNow Unified Security Exposure Management (USEM)
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- ServiceNow ITSM
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- ServiceNow Discovery
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- Experience with enterprise architecture frameworks.
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- Experience working in large, complex or regulated enterprise environments.
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- Experience integrating ServiceNow with cybersecurity, risk and compliance platforms.
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- Experience providing technical leadership or mentoring ServiceNow development teams.
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Certifications – Highly Desirable

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- ServiceNow Certified System Administrator (CSA)
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- ServiceNow Certified Application Developer (CAD)
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- ServiceNow Certified Implementation Specialist – IRM
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- ServiceNow Certified Implementation Specialist – Vulnerability Response
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- Other relevant ServiceNow certifications
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What We Are Looking For

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We are looking for a solution-oriented ServiceNow qualified who can take a broad view of the ServiceNow platform and provide expert guidance on how its modules and capabilities should be designed, implemented and integrated.

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The ideal candidate will have a strong combination of ServiceNow technical expertise, solution design capability and enterprise implementation experience, with mandatory experience across GRC/IRM, Vulnerability Management/Vulnerability Response and ServiceNow Service Portal.

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This person will play a key role in shaping the target-state ServiceNow environment, defining best-practice implementation approaches and supporting the successful migration and transformation of enterprise ServiceNow capabilities.

📌 ServiceNow Engineer (New South Wales)
🏢 Dipole Group
📍 New South Wales