Job Description

Photography Retail, Lab & Customer Experience Assistant

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We're looking for someone with a genuine growth mindset who is eager to learn, develop their skills and build a career around photography.

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This is a hands-on role combiningphotography, film, photo lab production, customer service and sales, so we're looking for someone who already has a solid understanding of cameras and photography, along with proven sales experience.

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Before applying, please note: Photography knowledge and previous sales experience are essential for this position. Experience with film photography, developing or photo lab production will be highly regarded.

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We're looking for someone with a genuine growth mindset who is eager to learn, develop their skills and build a career around photography.

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This is a hands-on role combiningphotography, film, photo lab production, customer service and sales, so we're looking for someone who already has a solid understanding of cameras and photography, along with proven sales experience.

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Before applying, please note: Photography knowledge and previous sales experience are essential for this position. Experience with film photography, developing or photo lab production will be highly regarded.

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About Us

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We're a small, family-run creative business operating acrossCamera House Hornsby, CameraClix and Kaieda, with a simple purpose:helping people cherish, create and preserve memories.

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That might mean helping someone choose their first film camera, printing a treasured family photograph, scanning negatives that haven't been seen in decades, or helping an experienced photographer find the right piece of equipment.

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Photography isn't simply something we sell. It's something we're genuinely passionate about, and we're looking for someone who shares that enthusiasm.

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The Opportunity

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This role sits at the heart of ourphoto lab, production workflow and customer experience.

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You'll work across a varied mix of responsibilities, from photo printing, scanning and film services through to helping customers choose cameras, lenses, film and photographic products.

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No two days are exactly the same.

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We're looking for someone who enjoys learning, takes pride in their work and wants to become an important part of a growing creative business.

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You'll receive structured onboarding and training to learn our systems, services and workflows,



with the opportunity to take on greater responsibility as your knowledge and experience within the business develops.

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For the right person, there is genuine potential to grow with us long term.

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Does This Sound Like You?

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You might be a outstanding fit if:

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- Photography is something you genuinely enjoy, whether you shoot film, digital or both.
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- You can confidently talk about cameras, lenses, exposure and photographic techniques.
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- You understand film stocks and the fundamentals of film photography.
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- You have previous sales experience and enjoy helping customers find the right solution.
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- You're naturally organised and have strong attention to detail.
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- You like finding better ways of doing things rather than simply following a process because "that's how it's always been done."
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- You're looking for a role where you can learn, contribute and grow over time.
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If that sounds like you, we'd love to hear from you.

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What You'll Be Doing

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Photo Lab & Production

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- Assist with photo printing, scanning, film processing and other lab production tasks.
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- Prepare customer orders accurately and with a strong focus on quality.
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- Maintain an organised and efficient lab workflow.
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- Carry out quality control before orders are dispatched or collected.
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- Help maintain the high presentation standards our customers expect.
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Sales & Customer Service

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- Help customers with cameras, lenses, film, printing and photographic services.
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- Use your photography knowledge to make confident and appropriate product recommendations.
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- Provide friendly, knowledgeable service in store, over the phone and via email.
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- Take the time to understand what customers are trying to achieve rather than simply selling them a product.
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- Contribute to the store's sales performance and overall customer experience.
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Partners & Suppliers

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- Help maintain positive relationships with our production partners and suppliers.
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- Coordinate orders and monitor turnaround times.
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- Follow up on jobs and communicate with suppliers to maintain quality and consistency.
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General Operations

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- Assist with stock management and organisation.
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- Prepare online and customer orders for dispatch.
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- Support the wider team with day-to-day operational tasks.
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- Identify opportunities to improve workflows and processes.
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What We're Looking For

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Essential

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To be successful in this role, you'll need:

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- Genuine photography knowledge, including cameras, lenses and exposure.
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- An understanding offilm photography and film stocks.
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- At least two years of sales experience, ideally within retail, specialty retail or a similar customer-facing environment.
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- A genuine interest in film photography and/or photo lab production.
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- Strong organisational skills and attention to detail.
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- Excellent communication and customer service skills.
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- Confidence building relationships with customers and colleagues.
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- A proactive attitude and willingness to take initiative.
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- A robust work ethic and personal accountability.
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- A willingness to continue learning and developing your photographic knowledge.
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We'd Especially Love to Hear From You If You Have

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- 5+ years' experience in specialty or photography retail.
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- Hands-on film developing or darkroom experience.
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- Photo lab or print production experience.
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- Experience working with photographic printing equipment.
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- Supplier, stock or order coordination experience.
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These are highly regarded, but we don't expect every candidate to tick every box.

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The Person Behind the Experience

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Skills and experience matter, but so does attitude.

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We're looking for someone who:

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- Takes genuine pride in their work.
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- Is curious and eager to keep learning.
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- Enjoys responsibility and is willing to step up when needed.
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- Notices the small details.
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- Can work independently while still being a solid team player.
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- Is comfortable receiving feedback and learning new ways of working.
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- Wants to contribute ideas and help improve the business.
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- Is genuinely enthusiastic about photography and the people who enjoy it.
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Where This Role Can Lead

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We're growing, and we want the people who join us to have the opportunity to grow too.

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For the right person, this position can develop into a broader role withgreater responsibility, ownership and career progressionover time.

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We're not simply looking to fill a position. We're hoping to find someone who can become an important part of what we're building.

📌 Photography Retail, Lab & Customer Experience Assistant (Hornsby)
🏢 Camera House
📍 Hornsby