Marketing & Customer Service Coordinator You'll keep the lead bank full by building prospect lists, running outbound campaigns, following up every enquiry the same day, and handing warm conversations to the Aged Care and Dental salespeople. You'll run the marketing through social media, email campaigns, flyers and product sheets in Canva, and keeping the website current. You'll also look after customers by answering the phone, processing orders, sorting returns, and giving people straight answers on stock and delivery. When something goes wrong, you own it through to fixed. It's a phone role and an administrative role and a creative role.

Key responsibilities

Building prospect lists and running outbound campaigns

Following up every enquiry the same day

Handing warm conversations to Aged Care and Dental salespeople

Running social media, email campaigns, and creating flyers and product sheets in Canva

Keeping the website current

Answering the phone and processing orders

Sorting returns and giving customers straight answers on stock and delivery

Owning customer issues through to resolution

About you





Experience in marketing and customer service, or marketing where you also dealt with customers directly

Confident picking up the phone, including outbound

A strong writer — able to draft a campaign, a post and a customer reply with all three sounding right

Properly tech-savvy, so new systems don't slow you down

Organised enough to hold five threads and drop none of them

Able to use Zoho CRM, WooCommerce, Canva and Claude, or learn them rapid

Experience in medical, dental or aged care supply is a bonus, not a requirement

About us Gienic supplies clinical and facility products to aged care homes and dental practices across Australia. We're based in Epping. We win on service, not price — the stock is there, it ships same day, and if something's tight we tell the customer before it becomes a problem.

Real scope — you're building the marketing function, not inheriting one

A direct line to the Managing Director, so good ideas move quickɛ

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📌 Marketing & Customer Service Coordinator (Port Phillip City)
🏢 Gienic
📍 Port Phillip City