Collaborate Recruitment – Sydney Hills District NSW

Permanent

1mo ago , from Collaborate Recruitment Pty Ltd

Permanent role|On Site parking |Based in North Rocks, Sydney

Experience in AD, Windows 10, Office 365 suit, Network devices|AU Citizens/PR only

Be the face of IT |Great career growth| Excellent company profit sharing

Our client is looking for

Service Desk Analyst

with 1st and 2nd level support for Active Directory, Windows 10, Office 365 suit, general network devices and ERP systems.

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Be the face of IT |Outstanding career growth| Excellent company profit sharing|AU Citizens/PR only

Key Responsibilities:

First point of contact for all IT related issues and queries

Providing IT Support over the phone, emails and face to face

Respond, log, triage, and conduct troubleshooting to all first level IT Service Requests and Incidents within agreed service level agreement.

User Administration - on-boarding and off boarding.

1st level support for Active Directory, Windows 10, Office 365 suit,



general network devices, ERP systems.

Participate in various projects and IT initiatives.

Key Skills Required:

Previous experience in a Service Desk Analyst role

Experience in supporting Active Directory, Windows 10, Office 365 suit, general network devices, ERP systems.

Experience in a customer-facing technology role.

Experience in Active Directory for managing users and groups

Competent in troubleshooting Mobile Devices such as iPhones, iPads.

Experience in troubleshooting physical and virtual desktop, laptop, phone, servers, printers, and network

Ability to multi-task, prioritise and adapt to changing priorities in a fast-paced continuously evolving environment to achieve outcomes

Outstanding communication and stakeholder management skills

Please Note: All resumes MUST be submitted in Word format.

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📌 Service Desk Analyst (Sydney)
🏢 Collaborate Recruitment
📍 Sydney