Northern Suburbs | Permanent Full-Time | Onsite Parking

An exciting opportunity has become available for an experienced Customer Service Representative to join a well-established and growing manufacturing business based in Melbourne's northern suburbs.

Working within a supportive and close-knit team, this is a varied customer service and administration role where you'll manage customer requirements from order through to delivery. You'll work closely with internal sales, production, warehouse and logistics teams to ensure customers receive a seamless and reliable service.

This would suit someone who enjoys a fast-paced, hands-on environment, is highly organised and takes pride in building strong relationships with customers.

Customer Service Representative The Role Reporting into the wider customer service team, your responsibilities will include:

Managing customer enquiries and providing regular updates throughout the order process

Processing customer orders accurately and efficiently

Coordinating artwork, proofs, job documentation and production requirements

Liaising closely with production, warehouse and sales teams

Monitoring work in progress, stock levels and customer forecasts

Coordinating local and interstate freight and deliveries

Managing customer delivery requirements and ensuring timelines are met

Assisting with invoicing and customer reporting





Maintaining accurate customer and order information

Proactively resolving issues and keeping customers informed throughout the process

About You To be successful in this role, you will have:

Previous experience within customer service, order management or a similar administrative role

Strong written and verbal communication skills

Excellent organisation and time management

The ability to confidently manage multiple priorities and deadlines

High attention to detail and accuracy

A proactive and solutions-focused approach

The ability to remain calm and level-headed in a busy environment

Strong Microsoft Office skills

A reliable, positive and team-focused attitude

Experience within manufacturing, packaging, labels, print or FMCG would be highly regarded, but is not essential

What's On Offer?

Permanent, full-time opportunity

Competitive salary based on experience

Modern office environment in Melbourne's northern suburbs

Onsite parking

Supportive and friendly team environment

Established and growing organisation

Varied role with plenty of interaction across customers and internal teams

If you're an experienced customer service professional who enjoys keeping things organised, building solid customer relationships and working in a busy environment, we'd love to hear from you.

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