HOBAN Recruitment is proud to support the upcoming State Election!

We are seeking hands-on IT professionals to support upcoming election operations in a fast-paced, time-critical environment.

Location:

Horsham + surrounding areas Dates:

Early November to December Hourly Rate:

$51p/hr + super

About The Role As an IDS Officer, you will provide Level 1 IT support across election hubs, early voting centres, mobile voting locations, and election day venues. You will act as the first point of contact for technical issues, ensuring systems remain operational throughout critical election periods.

This role combines helpdesk support and on-site field work, supporting devices and systems including laptops, printers, networks, user accounts, and the Electronic Roll Mark Off (ERMO) system.

What’s in It for You Contribute to a critical democratic process Gain experience in large-scale IT operations Work within a diverse and inclusive team environment

Key Responsibilities

Provide Level 1 IT support via phone, email, and ticketing systems

Log, triage, and resolve incidents within service standards

Troubleshoot user access, Windows environments, printers, and network issues

Deploy, configure, and test IT equipment across multiple sitesSupport ERMO setup, synchronisation, and return processes

Stage, update, and distribute devices across locations

Maintain accurate asset tracking and documentation

Escalate issues based on priority and collaborate with broader teams

About You

Proven experience in Level 1 IT support

Strong knowledge of Microsoft Office, Teams, and general PC environments

The ability to prioritise tasks in high-pressure environments





Excellent communication skills with the ability to support non-technical users

Experience with device deployment, asset management, or basic networking (desirable)

Requirements

Current Australian driver’s licence and access to a vehicle

Willingness to travel across various locations

Flexibility to work early mornings, evenings, and weekends

Ability to stand for extended periods and perform light manual handling

Willing to obtain a National Police Check

What We’re Looking For

Stay calm and skilled under pressure

Communicate clearly and effectively

Demonstrate integrity and political neutrality

Work collaboratively and handle sensitive information appropriately

Additional Information

National Police Check

Right to work verification

Political disclosure and confidentiality requirements

Please note: Working hours may change at short notice to meet operational needs. If you thrive in fast-paced environments and enjoy practical, hands-on IT work, we encourage you to apply.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at***********@hoban.com.auor visit www.hoban.com.au/adjustmentsfor additional contact details.

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📌 Help Desk Services (Horsham)
🏢 HOBAN Recruitment
📍 Horsham