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- Permanent, Full-time
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- Up to $145,000 package
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- Sydney-based, Hybrid
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We're partnering with a growing technology services provider seeking a Senior L3 Network Support Engineer to join their engineering team.
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This opportunity is suited to a networking specialist who enjoys troubleshooting complex customer environments, resolving critical incidents and acting as the technical escalation point for network-related issues.
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About the Client
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Our client is a well-established Australian technology services organisation supporting a diverse customer base across managed services, cloud, infrastructure and networking environments.
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With a strong reputation for customer service and technical excellence, they continue to invest in building a highly capable engineering team.
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About the Role
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As a Senior L3 Network Support Engineer, you'll take ownership of complex networking issues across multiple customer environments while providing technical leadership and guidance to the wider support team.
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Key Deliverables
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- Act as the senior escalation point for complex network incidents and technical issues
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- Diagnose and resolve firewall, routing, switching and connectivity-related problems
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- Support and maintain customer network environments across multiple sites
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- Participate in major incident response and problem management activities
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Skills & Experience
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- Proven experience as an L3 Network Support Engineer within an MSP or managed services environment
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- Strong experience supporting Fortinet, Meraki or Sophos environments
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- Exposure to at least two of the above platforms is highly desirable
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- Solid troubleshooting capability across firewalls, switching, routing and VPN technologies
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- Experience supporting multi-site customer environments
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- Ability to manage complex escalations and major incidents
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- Strong communication skills and experience working directly with customers
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Mandatory Requirements
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- Must be based in Sydney.
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- Must be an Australian Citizen or Permanent Resident
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About INDEX Consultants
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At INDEX we embrace diversity, inclusion and equal opportunity. First Nations people are encouraged to apply.
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We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with a disability. If you require an adjustment to be made during the recruitment process, please call 1300446 339 or email ***********@index.com.au.
📌 Network Support Engineer (New South Wales)
🏢 INDEX Consultants
📍 New South Wales
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