Service Manager/Team Leader Disability Services As a Serrvice Manager/Team Leader you will provide leadership and oversight across multiple SIL homes, supporting Senior Support Workers and Support Workers to deliver high-quality, person-centred services. This is a leadership and oversight role, not a hands-on support role. You'll focus on staff leadership, incident management, compliance, and service quality, while working closely with Senior Support Workers, Care Coordinators, and the General Manager.

Key responsibilities

Lead, support, and coach Senior Support Workers and Support Workers across allocated SIL homes

Provide day-to-day leadership, guidance, and performance oversight to staff teams

Review incident reports, provide staff coaching, and escalation critical incidents as required

Identify emerging risks and work collaboratively with participants, families, and the wider stakeholder team to reduce risk and improve safety

Oversee service delivery to ensure supports align with participant care plans, risk assessments, and NDIS requirements

Work closely with Senior Support Workers to monitor compliance, review regular audits, and conduct weekly spot checks

Support staff training and performance development

Act as a key point of contact for participant, family, and stakeholder feedback

Participate in an after-hours on-call roster to support service delivery when required

About you





Minimum 5 years experience working in disability support services, ideally within SIL environments

Minimum 3 years experience leading, supervising, or coaching support staff

Strong understanding of NDIS Practice Standards and the NDIS Code of Conduct

Confidence managing incidents, risk, and compliance

Clear communication skills and a professional approach

Strong organisation skills and attention to detail

NDIS Worker Screening Check

Working with Children Check (Blue Card)

National Police Check

Current First Aid & CPR

Current Driver's Licence and reliable vehicle

Relevant qualification in Disability, Community Services, Leadership, or equivalent experience

About us

We support people with disability to live safe, meaningful, and independent lives. Our services are built around choice, respect, and quality, and we work closely with participants, families, and stakeholders to deliver supports that make a difference.

Full time, stable role with Monday-Friday hours

On-call allowance paid in addition to salary

Supportive leadership and clear role expectations

Opportunity to make a real impact on service quality and staff development

Ongoing training and professional development

Company vehicle, phone, and laptop provided for work purposes

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📌 Service Manager/Team Leader Disability Services (Gold Coast)
🏢 Quilly
📍 Gold Coast