AllCare Medical and Dental Centre – Kilmore, VIC

Casual | Expected Start Date - 10 Oct 2026 to 24 Oct 2026

AllCare Medical and Dental Centre is a modern, purpose-built medical and dental practice in Kilmore. We are seeking a friendly, professional and experienced Medical & Dental Receptionist to join our team and provide exceptional administrative support and patient service.

This is an excellent opportunity for an experienced healthcare receptionist who enjoys working in a professional, patient-focused environment and is confident using both medical and dental practice management systems.

About the Role

As a Medical & Dental Receptionist, you will be an important first point of contact for our patients and will support the efficient day-to-day operation of both the medical and dental services within the practice.

Key responsibilities will include

- Welcoming patients and providing professional and courteous customer service
- Managing incoming telephone calls, enquiries and appointment bookings
- Coordinating medical and dental appointment schedules
- Patient registration and maintaining accurate patient records
- Processing Medicare billing, private billing and patient payments
- Managing recalls, reminders, cancellations and appointment follow-ups
- Processing dental payments, health fund claims and HICAPS transactions
- Liaising with GPs, dentists, nurses, pathology providers, specialists and other healthcare professionals
- Managing correspondence, referrals, reports and incoming documentation
- Maintaining patient confidentiality and complying with privacy requirements
- Assisting with general practice administration and day-to-day reception duties




- Supporting clinicians and management to ensure the smooth and efficient operation of the clinic

Essential Skills & Experience We are particularly interested in candidates who have:

- Previous reception or administration experience within a GP/medical practice, dental practice or similar healthcare environment
- Experience using Best Practice medical practice management software
- Experience using Core Practice dental practice management software is preferable
- Sound understanding of appointment management, patient billing and healthcare administration
- Experience with Medicare billing and claiming processes
- Excellent verbal and written communication skills
- Strong customer service skills and a professional telephone manner
- Good computer literacy and the ability to learn new systems quickly
- Strong organisational skills and attention to detail
- Ability to manage multiple priorities in a busy clinical environment
- Ability to work independently as well as collaboratively with clinicians and other team members
- A professional, reliable and patient-focused approach

Experience with HICAPS, private health insurance claims and dental reception processes will be highly regarded.

About You





You will be someone who genuinely enjoys working with patients and understands the importance of creating a welcoming and qualified experience from the moment a patient contacts the clinic.

You will be calm and organised during busy periods, comfortable communicating with people from diverse backgrounds, and able to handle sensitive patient information with discretion and confidentiality.

Because our practice provides both medical and dental services, candidates who have worked across both medical and dental reception environments will be particularly well suited to the position.

Why Join Us?

AllCare Medical and Dental Centre offers:

- A modern, purpose-built medical and dental facility
- A friendly and supportive working environment
- Opportunity to work across both medical and dental services
- On-site pathology
- Contemporary practice management systems and facilities
- A growing practice with the opportunity to develop with the clinic
- Flexible full-time or part-time arrangements for the right candidate
- Convenient Kilmore location

How to Apply Please submit your CV together with a short cover letter outlining your relevant medical/dental reception experience.

In your application, please specifically indicate your level of experience with:

1. Best Practice medical software

2. Core Practice dental software

3. Medicare billing and claiming

4. HICAPS/private health fund claiming

5. Medical and/or dental reception

We look forward to hearing from experienced healthcare receptionists interested in becoming part of the AllCare Medical and Dental Centre team.

Pay: $30.00 – $35.00 per hour

Work Location: In person

📌 Medical and Dental Receptionist (Kilmore)
🏢 AllCare Medical and Dental Centre
📍 Kilmore