Medical Administration Officer | Permanent Part Time

Melbourne Orthopaedic Group

About Us

Melbourne Orthopaedic Group (MOG) is a leading orthopaedic practice, home to a team of highly regarded surgeons and physiotherapists.

About the Role

We're looking for a warm, organised and proactive Medical Administration Officer to join our team on a permanent part-time basis (30 hours per week). As the first and last point of contact for our patients, you'll play a vital role in shaping their experience with the practice while providing essential administrative support to our Practitioners.

Hours will vary across a 7:30am–5:30pm window, so flexibility around shift times is important.

You will work closely with patients, referring doctors, fellow staff, suppliers and other health professionals in a fast-paced, collaborative environment.

Key Responsibilities

- Warmly greet and assist patients, clients and visitors
- Answer and manage phone enquiries promptly and professionally
- Monitor and action email correspondence daily
- Manage the appointment diary, including waitlists and schedule changes
- Prepare and stock treatment rooms ready for each session




- Process patient payments and financial transactions, including HICAPS, Workcover, TAC and Telehealth billing
- Provide basic IT support as needed

About You

- Excellent communication and interpersonal skills
- Confident using practice management systems, word processing and spreadsheets
- A genuine, empathetic approach to patient care
- Solid time management and the ability to prioritise in a busy environment
- Adaptable and calm under pressure, with sound judgement in handling difficult situations
- Comfortable working both independently and as part of a team
- Prior experience in a medical, allied health or similar customer-facing administrative role highly regarded

Why Join Us?

- Permanent part time role with consistent, varied hours
- Supportive, collaborative team environment
- Be part of a well-established and respected orthopaedic practice
- Play a genuinely front-and-centre role in patient experience

Pay: $60,000.00 – $75,000.00 per year

Work Location: In person

📌 Medical Administration Officer (Windsor)
🏢 Melbourne Orthopaedic Group
📍 Windsor