Medical Secretary – Specialist Pain Practice

Robina | Monday–Friday | Full-Time – 38 Hours | Specialist Pain Practice

If you thrive in a busy environment, enjoy working with people and like having plenty of variety in your day, this could be a role you'll really enjoy.

Whether you're an experienced Medical Receptionist or Medical Secretary, or a highly capable administrator looking for an opportunity to move into healthcare, we'd love to hear from you.

This is a busy and varied Medical Secretary role within a well-established specialist pain practice at Robina, where you'll have responsibility for supporting your allocated clinicians and coordinating the administration around their patients' care — from clinics and diaries through to procedures, hospital admissions, billing and correspondence.

But while you'll have your own clinicians and responsibilities, you're very much part of a team. Everyone supports the wider practice, shares the phones and steps in for one another when needed.

For someone who enjoys getting to know their patients as much as they enjoy keeping a busy day organised, there is a lot to enjoy about this position.

Why you'll enjoy this role

- Take real ownership – become the key administrative support for your allocated clinicians and their patients

- Plenty of variety – move between clinic coordination, procedures, admissions, billing, patient enquiries and administration

- Perfect if you enjoy being busy – ideal for someone who likes having plenty happening and gets satisfaction from keeping everything moving

- Build genuine patient relationships – get to know many patients over time and become a familiar and trusted point of contact

- Work closely with your clinicians – understand how they work, anticipate what they need and become someone they can rely on

- Have your own responsibilities without working in a silo – everyone answers phones, supports the wider practice and helps one another when needed

- Be part of a supportive culture – join a warm, team-oriented team who genuinely enjoy working together

About the Practice

You'll be joining a well-established specialist pain practice in Robina, supporting patients with complex and ongoing pain.

It's a busy, professional and patient-focused environment with a warm and collaborative culture. The team works closely together, supports one another and takes genuine pride in the service they provide.

Because many patients receive ongoing care, the relationships matter.



You'll often get to know patients over time and become a familiar person they speak with throughout their care.

What will your day look like?

You'll take ownership of the administration for your allocated clinicians, keeping their clinics organised and making sure the many moving parts around their patients' care come together.

Your day could see you:

- Coordinating clinics and diaries – managing appointments, changes and the day-to-day organisation of your clinicians

- Organising procedures and hospital admissions – liaising with hospitals, coordinating theatre bookings and preparing admission paperwork

- Keeping patient care moving – following up referrals, reports, imaging, approvals and other documentation

- Managing billing and accounts – patient invoicing, quotes, eligibility checks and debtor follow-up

- Supporting your patients – answering enquiries, providing information and helping them navigate the administrative side of their care

- Managing correspondence – keeping communication flowing between clinicians, patients and others involved in their care

- Liaising with hospitals and other professionals – including medical practices, insurers, lawyers and healthcare providers

- Supporting the wider practice – answering phones, welcoming patients and stepping in alongside your colleagues when needed

These responsibilities reflect the breadth of the existing position, including patient administration, procedure quotes and eligibility, hospital admissions and theatre bookings, billing, correspondence, records and practitioner diary management.

It's a busy role — and that's part of what makes it enjoyable for the right person.

If you enjoy having plenty happening, like staying one step ahead and get satisfaction from knowing you've kept your clinicians organised and their patients well supported, you'll feel very at home here.

The patient relationships matter

Working in pain medicine means you'll often be speaking with people who are living with ongoing pain. They may be uncomfortable, worried,



frustrated or simply need a little more patience on a difficult day.

We're looking for someone who can remain warm and professional even when things are busy — someone who listens, communicates well and understands that exceptional customer service is as much about how you make someone feel as it is about getting the administration right.

The existing position description similarly places importance on a warm, friendly and compassionate manner with patients and families.

Who would thrive in this role?

We'd particularly love to hear from an experienced Medical Secretary or Medical Receptionist who already understands the pace, responsibility and variety of a busy medical practice.

However, medical experience isn't the only pathway into this role.

If you've developed strong administration, coordination and customer service skills in another fast-paced professional environment and would love the opportunity to bring those skills into healthcare, we'd also encourage you to apply.

You'll ideally bring

- Strong administration and organisational skills
- The ability to confidently manage competing priorities

- Excellent written and verbal communication
- A warm, patient and compassionate approach

- Exceptional customer service skills

- Initiative and the ability to think ahead

- Strong attention to detail and follow-through

- Confidence working independently and taking ownership
- A genuine team mentality and willingness to support others
- The ability to remain calm and professional when things get busy

- Strong computer skills and confidence learning new systems

For candidates with medical experience, familiarity with practice management software, medical billing and specialist practice workflows would be highly regarded. The current PD identifies these alongside initiative, problem-solving, organisation and the ability to work effectively under pressure.

Could this be your next move?

If you're looking for a role where you can take ownership, stay busy, build genuine relationships and be part of a team that supports one another, this could be a wonderful next step.

Whether you're an experienced Medical Secretary looking for your next specialist practice or an accomplished administrator ready to bring your skills into healthcare, we'd genuinely love to hear from you.

Apply now with your CV and a brief introduction — we look forward to hearing from you.

Email: @indigoconsulting.com.au

Phone enquiries Bernadette on 0414 943 ***

📌 Medical Receptionist/Medical Secretary (Robina)
🏢 Indigo HR
📍 Robina