About the role

Aplha Phone Repairs is seeking a store Member/ skilled Mobile Phone Repair Technician to join our team in Mill Park, Victoria. This Full-time role is pivotal in providing excellent customer service and high-quality repair services to our valued customers. As a Mobile Phone Repair Technician, you will be responsible for diagnosing and repairing a variety of mobile devices, ensuring our customers leave satisfied with the service they received.

We are currently looking only hiring for temporary role which can be permanant basd on performance. Intial role will be for 4-6 weeks, with options to turn this into permanent role.

What you'll be doing

- Conduct thorough diagnostics to identify and resolve hardware and software issues with mobile phones, tablets and other devices
- Carry out intricate repair procedures, including screen replacements, battery replacements and more
- Process incoming repair requests in a timely manner, providing realistic turnaround times to customers
- Provide exceptional customer service, guiding clients through the repair process and ensuring their satisfaction
- Sell Mobile Phone accessories to customers, offering guidance and recommendations based on their needs.
- Maintain a clean, organised and efficient work environment




- Participate in training programs to stay up-to-date with the latest repair techniques and industry developments

What we're looking for

- Previous experience as a mobile device repair technician, with a strong understanding of smartphone and tablet hardware and software. Minimum 1 year experience is required
- Excellent problem-solving and troubleshooting skills, with the ability to diagnose and resolve complex technical issues
- Dexterity and attention to detail to perform intricate repair procedures
- Customer service orientation, with the ability to communicate technical information in a clear and friendly manner
- Willingness to participate in ongoing training and development to stay current with industry trends and advancements.

What we offer At Alpha Phone Repairs, we are committed to providing a supportive and collaborative work environment. In addition to a competitive hourly rate, we offer opportunities for growth opportunities, ongoing training and development, and a range of employee benefits to support your well-being.

Pay: $27.00 – $30.00 per hour

Application Question(s)

- Any previous experience managing a mobile repair/retail store?

Experience:
- mobile phone repair: 1 year (Preferred)

Work Authorisation:
- Australia (Preferred)

Work Location: In person

📌 Mobile Phone Repair Technician (Mill Park)
🏢 Alpha Phone Repairs
📍 Mill Park