Job Description

Senior MS Dynamics 365 Functional Consultant – Sales

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Delivery Centric is seeking aSenior Dynamics 365 Sales Functional Consultant to provide senior functional leadership across a major Dynamics transformation. The role will work acrossbusiness, functional and technical domains, shaping solutions, challenging requirements, advising stakeholders and helping uplift the internal Dynamics team through hands-on leadership, coaching and knowledge sharing.

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Key Responsibilities

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- Lead discovery and requirements workshops with business stakeholders.
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- Analyse sales and customer lifecycle processes and identify opportunities for improvement and standardisation.
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- Translate business requirements into scalable and pragmatic Dynamics 365 solutions.
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- Develop functional designs, process models, user stories and acceptance criteria.
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- Lead solution discussions across Dynamics 365 Sales, CRM and related business processes.
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- Work closely with solution architects, developers and integration teams to ensure functional requirements are effectively translated into technical solutions.
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- Provide guidance on Dynamics 365 configuration, customisation and integration considerations.
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- Challenge existing processes and requirements to drive adoption of Dynamics best practices.
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- Support solution validation, testing, defect management and deployment.
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- Act as the senior functional escalation point for complex business and Dynamics 365 issues.
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- Mentor and coach internal functional consultants and delivery team members.
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- Lead knowledge transfer and help build strong internal Dynamics 365 functional capability.
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- Build trusted relationships with business leaders and senior technology stakeholders.
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Key Skills & Experience

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- Strong understanding of end-to-end sales and customer lifecycle processes.
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- Proven experience in Dynamics 365 functional consulting and solution design.
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- Strong understanding of CRM operating models and business processes.
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- Experience across Dynamics 365 configuration, customisation and integrations.
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- Strong business analysis and process optimisation capability.
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- Ability to translate complex business requirements into pragmatic technology solutions.
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- Experience working as a Senior Functional Consultant, Functional Lead, SME or Dynamics Solution Consultant.
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- Strong stakeholder management and communication skills.
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- Demonstrated experience mentoring, coaching or leading Dynamics professionals.
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- Solid business and commercial acumen.
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- Ability to work effectively across business stakeholders and technical delivery teams.
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Delivery Centric is seeking aSenior Dynamics 365 Sales Functional Consultant to provide senior functional leadership across a major Dynamics transformation. The role will work acrossbusiness, functional and technical domains, shaping solutions, challenging requirements, advising stakeholders and helping uplift the internal Dynamics team through hands-on leadership, coaching and knowledge sharing.

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Key Responsibilities

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- Provide senior functional expertise across Microsoft Dynamics 365 Sales / CRM.
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- Lead discovery and requirements workshops with business stakeholders.
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- Analyse sales and customer lifecycle processes and identify opportunities for improvement and standardisation.
n
- Translate business requirements into scalable and pragmatic Dynamics 365 solutions.
n
- Develop functional designs, process models, user stories and acceptance criteria.
n
- Lead solution discussions across Dynamics 365 Sales, CRM and related business processes.
n
- Work closely with solution architects, developers and integration teams to ensure functional requirements are effectively translated into technical solutions.
n




- Provide guidance on Dynamics 365 configuration, customisation and integration considerations.
n
- Challenge existing processes and requirements to drive adoption of Dynamics best practices.
n
- Support solution validation, testing, defect management and deployment.
n
- Act as the senior functional escalation point for complex business and Dynamics 365 issues.
n
- Mentor and coach internal functional consultants and delivery team members.
n
- Lead knowledge transfer and help build strong internal Dynamics 365 functional capability.
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- Build trusted relationships with business leaders and senior technology stakeholders.
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Key Skills & Experience

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- Extensive experience delivering Microsoft Dynamics 365 Sales / CRM solutions.
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- Strong understanding of end-to-end sales and customer lifecycle processes.
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- Proven experience in Dynamics 365 functional consulting and solution design.
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- Strong understanding of CRM operating models and business processes.
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- Experience across Dynamics 365 configuration, customisation and integrations.
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- Strong business analysis and process optimisation capability.
n
- Ability to translate complex business requirements into pragmatic technology solutions.
n
- Experience working as a Senior Functional Consultant, Functional Lead, SME or Dynamics Solution Consultant.
n
- Strong stakeholder management and communication skills.
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- Demonstrated experience mentoring, coaching or leading Dynamics professionals.
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- Strong business and commercial acumen.
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- Ability to work effectively across business stakeholders and technical delivery teams.
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How to Apply

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Ready to take on a Job Posting – DC Career Page role in Sydney/ Melbourne with Delivery Centric? Apply now to join a team that delivers excellence and realises value for its clients.

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📌 Senior MS Dynamics 365 Functional Consultant - Sales (New South Wales)
🏢 Delivery Centric
📍 New South Wales