Job Description

Support Services Manager

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Lead high-performing teams and drive operational excellence.

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Influence business outcomes through people, performance and culture.

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Join a values-driven organisation with genuine career progression.

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THE POSITION

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This is an exciting leadership chance for a driven manager who thrives in fast-paced environments and enjoys building strong teams, developing people and driving continuous improvement.

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Key responsibilities include:

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- Leading and managing day-to-day support service operations across the hospital
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- Managing workforce planning, rostering, staffing allocation and leave management
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- Driving service excellence through audits, inspections and compliance monitoring
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- Ensuring adherence to healthcare cleaning standards, infection prevention protocols and workplace safety requirements
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- Managing budgets, labour costs, stock control and operational performance
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- Leading recruitment, onboarding, training and ongoing development of team members
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- Investigating incidents, hazards and customer feedback, implementing effective corrective actions
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- Building strong partnerships with hospital stakeholders and clinical teams
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- Creating a positive team culture focused on safety, respect and engagement
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- Identifying opportunities for service improvement and business growth
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THE PERSON

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You are an experienced operational leader who is passionate about delivering exceptional service outcomes while developing high-performing teams.

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You will bring:

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- Proven experience managing support services, facilities or operational teams in a large and complex environment
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- Strong leadership skills with the ability to motivate, coach and develop diverse teams
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- Demonstrated experience managing rosters, workforce planning and labour costs
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- A genuine commitment to workplace safety and compliance
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- Excellent stakeholder management and communication skills
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- Strong administrative and computer skills, with experience using workforce management and reporting systems
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- The ability to work under pressure and maintain high standards in a dynamic environment
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- A commitment to continuous improvement, customer satisfaction and operational excellence
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- A current Police Check or willingness to obtain one
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Highly regarded:

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- Previous experience within a healthcare or hospital environment
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- Understanding of healthcare cleaning standards and infection prevention practices
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- Experience with systems such as Deputy, payroll platforms, audit tools and reporting software
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- Recruitment and interviewing experience
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THE BENEFITS

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- Lead a critical support services function within a major healthcare facility
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- Diverse leadership role with significant operational responsibility
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- Structured onboarding and comprehensive training program
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📌 Support Services Manager (Canberra)
🏢 Compass Group Pty
📍 Canberra