Job Description

TAAconnect is looking for a Client Services Coordinator to join our team at our Bowen Hills office.

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This is a full-time, Monday to Friday role (38 hours per week) in a qualified corporate office environment. Unlike a retail setting, there are no walk-in customers. You'll work alongside our sales, technical and client services teams, supporting our business customers and their technology needs.

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This is a fantastic opportunity for someone currently working in a Telstra retail store, Telstra Business Technology Centre (TBTC/TBC), telecommunications or customer service environment, or someone who has recently completed an IT course or qualification and is ready for their next step.

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Alternatively, you might not have IT or telecommunications experience at all, but you're organised, confident with customers, comfortable learning new systems and looking for an opportunity to build a career in the technology and communications industry.

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About the Role

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As a Client Services Coordinator, you'll work between our customers, sales team and technical team to help manage and support a wide range of telecommunications and technology services.

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This isn't purely an administration or call centre position. A key part of the role is investigating customer requests, troubleshooting where possible, asking the right questions and taking ownership of seeing issues through to resolution.

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Your day could include:

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- Assisting customers with Telstra business mobile and telecommunications services
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- Troubleshooting mobile devices, SIMs, connectivity and service issues
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- Managing mobile activations, replacements, plan changes, porting and service requests
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- Working with Telstra systems, portals and support teams
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- Logging, managing and progressing support tickets
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- Gathering technical information from customers before escalating issues
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- Identifying when an issue can be resolved directly and when it needs to be escalated
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- Coordinating hardware, mobile devices and technology orders
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- Working alongside our technical team on customer projects and service requests
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- Keeping accurate documentation and customer records
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- Learning about technologies including Microsoft 365, Intune/MDM, business phone systems, managed services, networking and IT solutions
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- Training will be provided across the systems, products and services you'll be working with.
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Who We're Looking For

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We're more interested in finding the right person with the right approach than someone who already knows everything, someone who is great with customers but also has a technical mindset.

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You don't need formal IT qualifications. What matters is that you enjoy technology, learn quickly and naturally want to understand why something isn't working and how to resolve it.

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Experience in any of the following would be highly regarded, but is not required:

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- Telstra retail, TBTC/TBC or Telstra business environments
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📌 Client Services Coordinator (Queensland)
🏢 TAA Connect
📍 Queensland