Spiral Duct Australia Pty Ltd – Braeside VIC

The Internal Sales Representative is responsible for the day-to-day internal sales function, responding to customer enquiries, processing orders, and following up on quotations already issued. The role requires a sound technical understanding of HVAC and ductwork products in order to provide accurate advice and support to customers. Working closely with production and the wider sales team, the role helps ensure customers receive accurate, responsive, and professional service on every enquiry and order, maintaining Spiral Duct's reputation for reliable customer service.

Key responsibilities

Respond promptly and professionally to customer enquiries regarding pricing, lead times, and product specifications

Provide customers with accurate technical and product knowledge on ductwork and associated HVAC products

Process customer orders accurately and in a timely manner

Follow up outstanding quotations to maximise conversion to confirmed orders

Provide customers with order status updates and respond to general account queries

Maintain positive day-to-day relationships with existing customers through professional and responsive communication

Maintain accurate records of quotes, orders, and customer interactions in the CRM system





Liaise with production and dispatch to confirm delivery timeframes and order status

Communicate order and quote updates to the internal sales team and relevant departments

Assist with resolving customer queries relating to orders, pricing, or delivery

About you

Technical understanding of HVAC products and systems, or the ability to quickly acquire this knowledge

Ability to provide customers with accurate product and technical information on ductwork and associated products

Experience in a sales, customer service, or internal sales role, preferably within the HVAC, mechanical services, or construction industry

Strong communication and interpersonal skills, with the ability to build trust and rapport with customers

Proactive and results-driven approach, with a strong focus on customer service

Comply with all applicable workplace health and safety requirements

About us At Spiral Duct Australia, we are committed to providing our employees with a supportive and rewarding work environment. As a member of our team, you can expect:

Opportunities for career advancement and professional development

Comprehensive training and mentoring program

Team-oriented and innovative company culture

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📌 Internal Sales Representative (Port Phillip City)
🏢 Spiral Duct Australia
📍 Port Phillip City