You will be responsible for managing day-to-day service operations, including coordinating the in-house repair and workshop schedule and on-road technician bookings. Your role will involve making sure jobs are booked correctly, technicians have the information they need, customers are kept updated, and completed jobs are invoiced and paid.

Key responsibilities

Manage the in-house repair and workshop schedule

Coordinate the on-road service schedule for technicians

Book and organise customer service appointments

Answer incoming phone calls, emails and messages relating to servicing and repairs

Speak with customers to understand their service requirements and arrange suitable appointments

Coordinate with technicians regarding job details, locations, parts and scheduling

Use ServiceM8 to create, manage and update service jobs

Monitor jobs throughout the day and make adjustments to the schedule when required

Keep customers updated regarding technician arrival times, job progress and repairs

Create and send invoices for completed service and repair work

About you





Highly organised and able to manage multiple jobs at once

Confident speaking with customers over the phone

Friendly, qualified and comfortable dealing with customers

Able to communicate clearly with technicians and other team members

Strong with administration, data entry and attention to detail

Comfortable working in a fast-paced environment

Proactive and able to solve scheduling problems as they arise

Confident following up customers regarding invoices and payments

Reliable, punctual and able to work independently

Comfortable learning and using software systems

About us Coffee Machine Warehouse is an established coffee equipment supplier specialising in commercial and domestic coffee machines, grinders, equipment, servicing and repairs. We operate from our Clayton warehouse and showroom and support customers with both in-house repairs and on-site servicing.

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📌 Service & Scheduling Administrator (Port Phillip City)
🏢 Coffee Machine Warehouse
📍 Port Phillip City