Additional Information Job Number 26118118 Job Category Rooms & Guest Services Operations Location 168-190 Port Douglas Road, Port Douglas, Queensland, Australia, 4877VIEW ON MAP Schedule Full Time Located Remotely? N Position Type

Non-Management

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Front Office Supervisor because together, we are better. Start your career at Sheraton, where you don't just work - you belong.

Position Summary:

Be the connecter and facilitator of collective power andsupervise the front office team, supporting them with general operational tasks

Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations

Assist guests arriving and departing the hotel through the check in and departure process

Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements

Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings

Take guest reservations and perform cash handling & credit card responsibilities

Oversee service standards whilst identifying and implementing improvement initiatives

Be a confident and welcoming supervisor, creating a community that empowers your team to grow and reach their potential





Plan and execute team building activities for your team as together we are better.

About You:

Experience with OPERA property management system or similar

Relevant experience in a similar supervisory role

Working rights in Australia

Enthusiastic to escalte your career

Self-motivated, driven and energized in a fast-paced environment

Armed with smart solutions and a can-do attitude

Our Benefits:

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

Opportunity to receive Employee Referral Incentives and get paid for working with your friend





Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years.

At Marriott International, we are dedicated to being an equal chance employer, welcoming all and providing access to opportunity. We actively foster an setting where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliverameaningful guest experience, we encourage you to exploreyour next career opportunitywith Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.

Be

where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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📌 Front Office Supervisor (Port Douglas)
🏢 1BSLF
📍 Port Douglas