INNITI is a Sydney-based Managed Service Provider supporting businesses across the region. We deliver end-to-end IT solutions including managed IT, helpdesk support, cybersecurity, VoIP, backup and disaster recovery, networking, cloud, cabling, and fibre. We're looking for a relationship-focused Account Manager to own the client experience for our growing customer base — someone who thrives on regular client contact, clear reporting, being the trusted go-to person for their portfolio, and who can also identify and win new business.

About the Role This role blends account management with sales. You'll be the primary point of contact for a portfolio of existing clients — running regular check-ins and business review meetings, keeping them informed with explicit reporting, and growing those accounts by introducing additional services where they add value. You'll also play an active role in bringing recent clients to INNITI, through referrals, networking, and outbound prospecting.

Key Responsibilities Account Management

Own a portfolio of client accounts as their primary relationship contact

Schedule and run regular client meetings and quarterly/periodic business reviews

Prepare clear, accurate reporting on service performance, tickets, projects, and IT health for each client

Proactively check in with clients to ensure satisfaction and catch issues before they escape

Act as the liaison between clients and INNITI's technical/helpdesk teams, ensuring client needs are understood and delivered on

Maintain accurate,



up-to-date client records and meeting notes in CRM

Identify upsell and cross-sell opportunities within the existing client portfolio (cybersecurity, cloud, backup/DR, networking, VoIP, cabling and fibre)

Prepare and present proposals, quotes, and service agreements to existing clients

Generate and pursue new business opportunities through networking, referrals, and outbound prospecting

Support renewal conversations and help protect long-term client retention

Maintain an accurate sales pipeline and meet agreed new-business and account-growth targets

About You

Experience in account management and sales — ideally within IT services, MSP, or technology

Comfortable running meetings, presenting reports, and communicating technical information in a transparent, client-friendly way

Confident having sales conversations and closing agreements, as well as prospecting for new clients

Highly organised, with strong attention to detail for reporting and follow‑up

A relationship-first mindset — you genuinely enjoy checking in on clients and being their trusted contact, while also being driven to grow the business

Based in Sydney, with a valid driver's licence for client site visits

What We Offer

A supportive, close-knit team environment

The opportunity to be the face of a well-regarded, established Sydney MSP, with real influence over its growth

Job Type:

Full-time

Pay:

$75,000.00 – $82,000.00 + 12% super per year

#J-18808-Ljbffr

📌 IT Account Manager / Sales – Managed IT Services (Sydney)
🏢 Inniti
📍 Sydney