Your new company A leading National Managed Service Provider headquartered in Adelaide's Inner North-West requires a Level 3 Helpdesk Engineer for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work setting, offering exposure to leading technologies and ongoing career development opportunities. Your new role

Providing 3rd level remote and onsite support for clients. Supporting a broad range of clients to resolve high-level IT issues escalated within the Service Desk. Performing technical support of servers, network and hardware. Assisting with the delivery of infrastructure projects. Delivering a high level of customer service and communication. Handling escalations, whilst mentoring and training Level 1 & Level 2 Service Desk Engineers. What you'll need to succeed

Demonstrated experience in providing level 3 IT support. Strong knowledge of Windows Server, Active Directory, VMware / Hyper-V, Office 365, Exchange, SharePoint,



Azure / AWS and Network troubleshooting. Highly developed troubleshooting and problem-solving skills. Experience with Autotask and ConnectWise is highly advantageous. A tertiary education in Information Technology as well as Microsoft, Fortinet, Cisco, CompTIA A+ and VMware certifications are beneficial. Proven experience working within a Managed Service Provider. Current driver's license and access to a car. What you'll get in return

Working in an organisation where they develop and grow careers, you will be offered an excellent salary package. Working within a rapidly growing company, you will gain exposure to a broad range of technologies and projects. This organisation prides itself on internal promotion and career development and offers development training.

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📌 Level 3 Helpdesk Engineer (Adelaide)
🏢 Rashi Joshi
📍 Adelaide