Job Description

Customer Service & Sales Support Coordinator

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Elanora, Gold Coast - On-site | Permanent part time | 30-35 hours | Monday to Friday | $35 - $40 per hour + super

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Shepherd Filters is looking for someone to help look after our existing customers, follow up sales opportunities and keep things organised.

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This is a varied role combining customer service, sales support and administration.

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You don't need experience in our industry. If you've worked in account management, internal sales, customer service, hospitality sales or sales support, we'd like to hear from you.

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The role

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You'll work alongside our Business Development Manager and Customer Order & Supplier Administrator.

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Your day could include:

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- Calling and building relationships with existing customers
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- Following up reorders, quotes, samples and opportunities
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- Responding to enquiries and solving customer problems
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- Preparing quotes and customer correspondence
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- Keeping our CRM and customer records up to date
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- Helping with orders, invoicing and shipments when needed
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- Making sure tasks are followed through and completed
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This is not a high-pressure sales role, but you do need to be comfortable picking up the phone, talking with customers and asking for an order when appropriate.

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We're looking for someone who

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- Enjoys talking to people and naturally builds relationships
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- Is confident making customer follow-up calls
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- Uses common sense and looks for solutions
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- Is organised and accurate
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- Can manage several priorities at once
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- Follows things through without constant reminders
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- Enjoys working in a small team and helping where needed
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You don't need to be an aggressive salesperson or a career administrator.

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You do need to be someone who can have the customer conversation, help get the result and then make sure the details are taken care of.

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Why join us?

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- Stable 30-35 hours, Monday to Friday
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- Permanent part-time position
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- Full training provided
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- Varied work and genuine customer relationships
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- Autonomy once you're trained
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- Small, supportive team
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- Opportunity to become an important long-term part of a growing Australian business
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Shepherd Filters manufactures an Australian-developed kitchen grease filtration system used by commercial kitchens throughout Australia and internationally.

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We're based in Elanora, Gold Coast, and this is an on-site position. There is occasional light packing when the team needs a hand.

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www.shepherdfilters.com

📌 Customer Account & Sales Support Coordinator (City of Gold Coast)
🏢 SHEPHERD FILTERS
📍 City of Gold Coast