Workday Application Support Specialist – HR Systems

Own and improve a live Workday HR applications environment

Hands‑on Level 2/3 support, configuration, releases and integrations

Join a large, complex organisation undergoing continued technology transformation

The opportunity We are seeking a hands‑on Workday Application Support Specialist to support the operational stability, ongoing improvement and lifecycle management of a large HR technology environment.

This is not a project‑only or traditional Business Analyst position. You will work across BAU application support, configuration, releases, integrations and system enhancements, helping ensure Workday and associated HR applications remain reliable, secure and fit for purpose.

Reporting to the Technical Product Owner for HR and Finance Applications, you will work with HR, Payroll, Technology, external vendors and implementation partners to resolve issues and deliver platform improvements.

Key responsibilities

Provide Level 2/3 application support across Workday and associated HR platforms

Investigate and resolve incidents, service requests and recurring system problems

Support Workday configuration changes, enhancements and lifecycle activities

Monitor integrations, interfaces and data flows for accuracy and stability

Coordinate complex issue resolution across internal teams and external vendors

Support Workday release cycles, including impact assessment, regression testing and post‑release validation

Perform root‑cause analysis and implement preventative controls

Identify opportunities to automate processes and reduce manual effort

Contribute to the prioritisation and delivery of operational and enhancement backlogs

Maintain runbooks, support procedures,



system documentation and known‑issue records

Support security, privacy, audit and data‑protection requirements

About you You will have hands‑on experience supporting Workday in a large or complex production environment, with practical capability across at least two of the following areas:

Core HCM

Australian Payroll

Recruitment and Onboarding

Learning

Talent Management

Integrations

Time, Absence or Workforce Management

You will also bring:

Experience providing Level 2/3 support for enterprise HR applications

An understanding of ITIL service management and SaaS support models

Experience across incident, problem and change management

Strong troubleshooting and root‑cause analysis skills

Exposure to Workday configuration, testing and release management

The ability to explain technical and functional issues to business stakeholders

Solid documentation skills and attention to detail

The ability to work independently while collaborating across multidisciplinary teams

Relevant Workday certification or accreditation will be highly regarded.

Experience within government, transport, financial services or another regulated environment would be advantageous, as would familiarity with Jira, Confluence, security controls and data‑protection requirements.

Why apply? This position offers the opportunity to take meaningful ownership of a live Workday environment while contributing to both operational support and future platform improvements. You will gain exposure across HR, payroll, integrations, governance and continuous improvement within a complex enterprise setting.

Applicants must be predominantly based in Australia and able to meet the position’s Melbourne attendance requirements. Appointment will be subject to relevant pre‑employment checks.

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📌 Workday Application Support Specialist (Port Phillip City)
🏢 Change Recruitment
📍 Port Phillip City