Do you want to work with technology that supports registries, public services, and vital records around the world? At Axiell, we develop digital tools that help governments and public agencies manage and deliver vital records services across the world. Registries and vital records organizations use our platforms to register life events, improve service delivery, support accessibility, and connect with the communities they serve. With 20+ offices globally and headquarters in Sweden, we’re on a mission to empower public service, trust, and civic engagement. We’re now looking for a Support Engineer to join our Registries and Vital Records team and help us continue this important work. The Role

As a Support Engineer, you will provide

front‑line application support

to our customers using Axiell’s vital records and civil registration solutions. You’ll work closely with customers, Product Development, QA, and Delivery teams to troubleshoot issues, test fixes, and ensure a high‑quality support experience from implementation through day‑to‑day operations. This role reports to the

Customer Support Manager

and is ideal for someone early in their career in support who enjoys problem‑solving and customer interaction in a technical environment. What you’ll do

Monitor, manage, and resolve customer issues using

Jira or Azure DevOps Communicate directly with customers to understand and troubleshoot technical problems Test fixes and deployments to ensure smooth functionality Document cases clearly and manage support queues Collaborate with

Product Development and QA





for issue escalation and resolution Contribute to improving support processes and tools Provide clear, timely updates to customers and internal stakeholders Hybrid work setup What we’re looking for

A degree in

Computer Science

or a related field 1–2 years of experience

in a technical support or similar role Strong problem‑solving and debugging skills Experience working with

Linux / Unix environments Knowledge of one or more of the following:

C++, Java, Perl, Python Experience with

Jetty , IDEs (e.g. VS Code), and version control (Git) Working knowledge of

Jira, Azure DevOps, or similar tools Excellent written and verbal communication skills What success looks like

Support tickets resolved within agreed

SLAs Clear, actionable documentation for escalated issues Continuous growth in technical skills and product knowledge Why Axiell

Work in an

international, purpose‑driven company Be part of a cooperative support team with close ties to development Gain exposure to mission‑critical systems used by public institutions Develop your technical skills and grow within a global organization Location Flexibility

We’re flexible regarding where this role can be based. Our primary locations for the position is

Melbourne , but we also welcome applicants from other eligible areas, including

Sydney, Bisbane and Hobart.

If you’re based in any of these locations, we encourage you to apply. Don’t meet every requirement? That’s okay! At Axiell, we value diverse experiences. If you’re excited about the role, we encourage you to apply.

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📌 Support Engineer (Port Phillip City)
🏢 Axiell Group
📍 Port Phillip City