At Plaza Premium Group we are passionate about "Making Travel Better". we operate the world’s largest network of international airport lounges and award-winning airport hospitality experiences and passenger service solutions.

Key Responsibilities

Strategic Collaboration : Partner closely with the Regional General Manager (RGM) and key HQ and regional departments (Commercial, Marketing, Operations, and Loyalty) to develop aggressive commercial strategies and sales pipelines that drive growth and exceed group objectives.

Sales Leadership : Proactively drive sales and partnership development for Plaza Premium Group products, services, and technology solutions across Australia, New Zealand, and SWP. Negotiate high-value deals and contracts, delivering compelling proposals to financial institutions, corporates, and other key partners.

Market Analysis : Analize market conditions, commercial data, competitor strengths, and customer trends to uncover lucrative business opportunities and optimize sales strategies for maximum impact.

Business Optimization : Review and refine business models, pricing solutions, and commercial processes, implementing innovative policies and procedures that enhance operational productivity and drive revenue growth.

Project Management : Lead commercial projects and budgetary planning, ensuring timely and accurate execution in collaboration with external and internal partners, while maintaining a sharp focus on results.

Performance Reporting : Prepare and present insightful weekly and monthly reports, effectively communicating new directives and strategic initiatives to HQ and regional teams to ensure clarity and alignment.

Team Development :



Coach and manage a small and dynamic commercial team, fostering an entrepreneurial spirit to achieve service excellence, monitor KPIs, and implement targeted training initiatives for continuous improvement.

Stakeholder Engagement : Maintain proactive communication with internal and external stakeholders, ensuring responsiveness and building robust, lasting relationships that facilitate sales growth.

Executive Collaboration : Actively participate in regional executive team meetings to discuss P&L; initiatives and align on key strategic objectives that enhance market positioning and drive profitability.

CRM Implementation : Support the rollout of new CRM and booking systems, serving as a gatekeeper for larger booking inquiries and exceptional events to enhance client satisfaction and operational efficiency.

Requirements

Experience : 10 to 15 years of overall work experience, with at least the last 5 years specifically in solution-driven B2B sales, partnerships, and/or loyalty roles. Experience in the hospitality, financial services, or start-up companies is highly preferred.

Leadership Role : Ideally, candidates should have 2 to 5 years of experience in an Associate Director role or equivalent. Senior Managers with similar experience will also be considered.

Networking :



A robust network with key decision-makers or individuals one level below in the financial services and hospitality industries is highly desirable.

Mindset : The ideal candidate must be ambitious, highly driven, and eager to learn. An entrepreneurial mindset is essential, with a hands-on approach to achieving results in a dynamic, fast-paced environment.

Industry Knowledge : Candidates should have a strong understanding of the hospitality and travel industry, coupled with a product-focused mindset to drive solutions effectively.

Collaboration : A teamwork mindset is crucial, as the office promotes a diverse and inclusive culture that values collaboration across various backgrounds.

Client Management : Strong client relationship management and communication skills are required, with experience in high-quality products in sectors such as banking, luxury services, and loyalty programs being preferred.

Sales Orientation : A proven drive for maximizing sales and achieving departmental budgets is essential, along with excellent organization and time management skills.

Attention to Detail : High attention to detail and a strong customer service ethic are critical, as well as the ability to build solid working relationships.

Technical Proficiency : Intermediate to advanced proficiency in computer skills, including Excel, Outlook, and Word, is required.

What we ask of you:

Bring passion to all that you do

Listen, move fast and think innovatively

Speak up, have ideas and share them

Believe in customer service, and treating every person with kindness

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📌 Senior Manager / Head of Commercial (Sydney)
🏢 Plaza Premium Lounge
📍 Sydney