Description

We're all about helping our members make the most of their money. And while they go after their goals, you can too. As an Operational Delivery Advisor, you'll provide trusted administrative and operational support across our Operations team.

You'll work closely with leaders, team members and business partners to coordinate recurring business activities, maintain accurate records and reporting, support governance forums, and help ensure key deliverables are completed efficiently and effectively. Drawing on your robust organisational skills and attention to detail, you'll help improve processes, support recruitment coordination, manage documentation and contribute to the smooth running of business operations.

This role also offers the opportunity to build relationships across a wide range of stakeholders and contribute to continuous improvement initiatives that enhance team performance and outcomes. The role supports the Operations business unit within Enablement and reports to the Manager, Operational Delivery and Improvement.

This role is a permanent opportunity and is based in Brisbane, Sydney or Melbourne.

Responsibilities

Day to day, you'll:

- Coordinate business activities, schedules, action registers and documentation to support operational outcomes.
- Support leaders and teams by responding to routine enquiries and coordinating follow-up actions.
- Coordinate agendas, meeting papers, logistics and action tracking for governance and leadership forums.
- Assist with budget tracking, forecasts, invoices, purchase orders and reconciliations.
- Maintain registers, records, reporting information and business documentation.
- Build strong relationships across Operations and broader business functions to support delivery outcomes.




- Identify opportunities to improve administrative processes, reporting and information management practices.
- Coordinate recruitment administration activities and support workforce planning processes.

Qualifications It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

- You have demonstrated experience providing business administration, governance or operational coordination support.
- Your written and verbal communication skills are highly developed.
- You'll bring exceptional attention to detail and experience maintaining accurate records, reporting and business information.
- You're skilled at building collaborative stakeholder relationships and delivering a strong service experience.
- You are confident using Microsoft Office, spreadsheets, presentations, SharePoint and workflow systems.
- Your experience within superannuation or financial services would be highly regarded.
- You'll have exposure to governance forums, budget administration, risk processes or project coordination.
- You're equipped with relevant qualifications in business administration, project support or a related discipline, or equivalent experience.





Why join us? Bring your potential to Australian Retirement Trust and unleash our monster possibilities:

- You'll get 14% super as standard, to help your future come alive.
- Build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

We use technology, including artificial intelligence (AI), to support parts of our recruitment process - such as reviewing applications, supporting screening interviews, reference checking, and matching skills to roles. All final hiring decisions are made by people. By applying, you agree to the use of these technologies as part of the recruitment process.

About us

Our 2.4 million members trust us to take care of around $375 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now.

Applications close 1st of September 2026.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.

📌 Operational Delivery Advisor (Brisbane)
🏢 Australian Retirement Trust
📍 Brisbane