Operations & Membership Coordinator

Parkinson’s Queensland

Part-time | 0.8 FTE | 4 days per week

South East Queensland | Flexible working arrangements

Parkinson’s Queensland is seeking an organised, proactive and digitally confident Operations & Membership Coordinator to join our team.

This is a hands-on role that provides the operational backbone of Parkinson’s Queensland. You’ll work across membership, organisational systems, CRM, service administration, data, reporting and day-to-day operations, helping ensure our processes are accurate, consistent and reliable.

A key part of the role is also helping us work smarter by simplifying and digitising processes, improving data quality and reducing reliance on manual systems.

What you’ll be doing

Your responsibilities will include

- Managing membership administration from applications and renewals through to member records and follow-up.
- Maintaining accurate membership, client, support group and activity information within our CRM.
- Supporting membership acquisition, retention and engagement activities.
- Sharing responsibility for incoming telephone and email enquiries from people living with Parkinson’s, families, carers, members and community contacts.
- Coordinating routine service referrals, bookings and follow-up administration.
- Supporting CRM migration, implementation and ongoing system improvements.
- Maintaining operational data and coordinating DEX and other routine service reporting.
- Providing reliable data for management, Board, grant and funding reporting.
- Coordinating routine relationships with IT, telecommunications, CRM and other operational suppliers.
- Maintaining organisational records, registers, subscriptions, files and administrative processes.
- Identifying opportunities to automate, digitise and improve manual processes.




- Taking ownership of operational issues and following them through to resolution.

About you We’re looking for someone who is highly organised, comfortable working with systems and data, and confident taking responsibility for getting things done.

You’ll ideally bring

- Experience in operations, administration, membership services or customer/member service.
- Strong digital capability and confidence using CRM, database and cloud-based systems.
- Excellent organisation, attention to detail and data accuracy.
- The ability to learn, troubleshoot and improve systems and processes.
- Strong written and verbal communication skills.
- Confidence working with operational data and routine reporting.
- The ability to prioritise and work independently with limited supervision.
- Sound judgement, discretion and an understanding of confidentiality.

Experience in a membership, health, disability, aged care, community or not-for-profit organisation would be highly regarded. Experience with CRM implementation or migration, DEX, My Aged Care, community networks or membership engagement would also be advantageous.

About the role

Employment: Part-time, 0.8 FTE (4 days per week)

Location: South East Queensland, with versatile working arrangements

Reports to: General Manager

Working with Parkinson’s Queensland

You’ll be joining a collaborative organisation supporting the Parkinson’s community across Queensland. All team members are expected to work collaboratively, maintain confidentiality and contribute to a safe and respectful workplace while acting consistently with Parkinson’s Queensland’s purpose and values.

Interested in finding out more?

For further information about the position, please contact [email protected].

Pay: $70,000.00 – $80,000.00 per year

Work Location: Hybrid remote in Loganlea QLD

📌 Operations & Membership Coordinator | Parkinson's Queensland (Loganlea)
🏢 Parkinson's Queensland
📍 Loganlea