About the role

Own and manage OSS applications, ensuring high availability and operational stability. Provide L2 technical support and act as the escalation point for complex issues.

Key responsibilities

- Own and manage OSS applications, ensuring high availability and operational stability

- Provide L2 technical support and act as the escalation point for complex issues

- Lead troubleshooting, root cause analysis (RCA), and permanent resolution of incidents

- Ensure compliance with SLAs, operational KPIs, and service commitments

- Support major incident management and service restoration activities

- Plan and execute upgrades, patching, migrations, and decommissioning activities

- Perform proactive health checks, capacity reviews, and performance optimization

- Develop and maintain operational procedures, knowledge articles, and technical documentation





- Drive automation and process improvement initiatives to reduce operational effort

- Mentor L1/L2 engineers and provide technical guidance to support teams

About you

- Robust OSS/NMS platform knowledge (Ericsson, Nokia, Huawei, Cisco)

- Linux/Unix servers management skills

- VMware, virtualization, and infrastructure knowledge

- SQL and database administration

- Scripting and automation experience (Shell/Python preferred)

- ITIL Incident, Problem, Change, and Service Management knowledge

- Excellent stakeholder management and communication skills

- Available for on call support in case of issues and emergency support and planned changes for the applications managing

📌 OSS Systems Engineer (Macquarie Park)
🏢 Platform Instruments
📍 Macquarie Park