Job Description

We are seeking a candidate to provide excellent administrative support for a Federal Government agency in Tweed Heads. This initial assignment runs through 31st December 2027, with the potential for extension, and pays a casual hourly rate of $38.39 plus super. Crucial to supporting the community and key stakeholders, this role serves as a primary point of contact and resolves issues with empathy and clarity.

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Candidates MUST be an Australian Citizen to apply.

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Key Responsibilities

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- Providing high-quality customer service as the first point of contact, resolving enquiries in person, over the phone, and via email.
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- Operating the front reception and assisting visitors with self-help kiosks and online support tools.
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- Managing team shared email inboxes, appointments, and calendars to ensure responses are within agency timeframes.
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- Providing operational support to service delivery teams, including data entry, record keeping, and minuting meetings.
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- Coordinating appointments and office facilities while ensuring they are accessible for all attendees.
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- Managing and resolving participant matters by actioning planning tasks in accordance with relevant legislation.
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- Receiving and recording complaints and other feedback within business systems.
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Skills / Experience required

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- Ability to communicate clearly and empathetically with stakeholders, their families, and representatives.
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- Maintains a positive and contemporary attitude towards people with disabilities; experience in this sector is highly desirable.
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- Empathy and excellent customer service skills for handling sensitive or challenging conversations.
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- Robust experience in managing multiple tasks, setting priorities, and managing your own workflow efficiently.
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- Proficiency in Microsoft Office and the ability to quickly learn and navigate business systems.
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- Ability to work effectively as part of a team, contributing to a positive work environment and supporting peers.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

📌 Participant Support Officer (Tweed Heads)
🏢 Rashi Joshi
📍 Tweed Heads