Job Description

Customer service and Data entry administrator

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For over 50 years, Cortani Interiors (formerly Showerama) has been one of Queensland's leading manufacturers and installers of shower screens, wardrobe doors, mirrors, shelving, and glazing solutions.

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We proudly partner with builders, developers, designers, and homeowners to deliver high-quality products, exceptional customer service, and innovative solutions. Our continued growth is driven by our commitment to quality workmanship, reliability, and customer satisfaction.

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About Us

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For over 50 years, Cortani Interiors (formerly Showerama) has been one of Queensland's leading manufacturers and installers of shower screens, wardrobe doors, mirrors, shelving, and glazing solutions.

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We proudly partner with builders, developers, designers, and homeowners to deliver high-quality products, exceptional customer service, and innovative solutions. Our continued growth is driven by our commitment to quality workmanship, reliability, and customer satisfaction.

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About the Role

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Cortani Interiors is seeking an energetic, organised, and customer-focused Data entry & Customer Service Coordinator to join our growing team.

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This is a fast-paced role suited to someone who thrives in a busy environment, enjoys juggling multiple tasks, and takes pride in accuracy and efficiency. You will play a critical role supporting our customers, sales team, production team, and installation crews while ensuring orders and job information are processed correctly and on time.

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To Be Successful in This Role, You Will Have:

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- Exceptional data entry accuracy and attention to detail.
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- Robust time management and organisational skills.
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- The ability to prioritise multiple tasks and meet deadlines.
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- A proactive and positive attitude with a willingness to learn.
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- Strong communication and customer service skills.
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- The ability to work independently while contributing positively to a team environment.
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- Excellent problem-solving skills and initiative.
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- Confidence using computer systems and administrative software.
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- A professional and well-presented manner.
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- Experience working in a fast-paced office, scheduling, customer service, or administration environment.
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Key Responsibilities

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Order Processing & Data Entry

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- Accurately enter customer orders into company systems.
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- Review job specifications, quotes, and drawings to ensure correct processing.
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- Maintain accurate records and documentation.
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- Ensure all customer information and job details are entered correctly.
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Customer Service

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- Respond to customer enquiries via phone and email.
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- Provide professional assistance regarding orders, products, installations, and service requests.
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- Log and track customer issues to ensure timely resolution.
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- Liaise with internal departments to keep customers informed.
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Administration & Reception

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- Manage incoming calls and general office enquiries.
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- Maintain digital filing and customer records.
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- Process customer payments when required.
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- Provide front-of-house reception support.
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- Assist with general administrative duties across the business.
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Scheduling & Coordination

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- Coordinate installation and service appointments.
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- Manage builder portal communications and customer scheduling requests.
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- Process requests relating to installations, glazing certificates, and service work.
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- Communicate scheduling requirements clearly across departments.
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Invoicing & Documentation

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- Prepare and issue invoices to customers.
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- Review installer paperwork and enter completion details into company systems.
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- Ensure completed jobs are invoiced accurately and promptly.
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- Process and issue glazing certificates as required.
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Operations Support

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- Prepare and organise job paperwork.
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- Assist with workflow coordination between office, factory, and installation teams.
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- Ensure priority jobs are identified and communicated effectively.
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- Support continuous improvement of administrative and operational processes.
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Experience & Qualifications

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The following will be highly regarded:

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- Experience in the shower screen, glazing, building, construction, cabinetry, or manufacturing industries.
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- Experience using Simpro or similar ERP software.
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- Previous administration, scheduling, customer service, or office coordination experience.
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- Experience working with builders, trades, or construction-related customers.
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Why Join Cortani Interiors?

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- Stable, long-established Queensland business.
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- Supportive team setting.
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- Diverse and fast-paced role with no two days the same.
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- Opportunity to grow with an expanding company.
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- Be part of a business that values quality, accountability, and excellent customer service
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