Our client has been shaking up the finance industry by providing tailored financial solutions to support vendors and agents with the costs associated with buying and selling property. As they continue to grow, they are looking for an experienced Collections Officer to join their North Sydney (2060) office.

You’ll manage a portfolio of overdue accounts, working with customers to understand their circumstances, negotiate payment solutions, and achieve positive recovery outcomes while ensuring all activities are compliant and every customer interaction is handled with professionalism, empathy, and care.

What you’ll be doing

Manage a portfolio of overdue accounts and conduct inbound/outbound collections activity

Negotiate payment arrangements and work with customers experiencing hardship

Maintain accurate records, case notes, and documentation

Follow compliance requirements, workflows, and quality standards

Work towards KPIs including contact volumes, promise-to-pay conversions, and debt resolution outcomes

Contribute to process improvements and maintain high-quality customer service standards

What’s on offer

Full-time permanent position

$80,000 + Super

Monday - Friday,



8:30am-5:00pm

North Sydney office (2060) with hybrid work post induction (Thursdays WFH)

Supportive, close-knit team with ongoing career development opportunities

What we’re looking for

Previous experience in debt collections, credit control, customer service, call centres, or financial services

Solid communication, negotiation, and conflict resolution skills

Experience working towards KPIs and performance targets

Strong attention to detail, organisation, and time management skills

A professional, resilient, and empathetic approach when handling challenging conversations

Confidence learning new systems, processes, and regulatory requirements

If you’re looking to take the next step in your customer service or finance career and want to join a supportive team where you can make a genuine impact, we’d love to hear from you.

Additional information

Full time permanent position | $80,000 + super

Monday - Friday business hours | Close-knit team

North Sydney office (2060) and hybrid work arrangement post induction

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📌 Collections Officer (Sydney)
🏢 Smaart Recruitment
📍 Sydney