Tata Consultancy Services Australia is seeking a customer service qualified to be the first point of contact for consumer customers reporting service faults or disruptions. You will progress faults through repair, restoration, workaround or escalation pathways to achieve timely outcomes. You will apply service recovery principles, use approved workflows and maintain calm, empathetic interactions. The role emphasizes fault classification, documentation across multiple systems, and delivering
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📌 Customer Support Specialist – Fault Resolution (Port Phillip City)
🏢 Tata Consultancy Services
📍 Port Phillip City
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