Job Description

Administration Assistant – Join Our Growing Mackay Team

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Full-time | Monday to Friday | Locally owned family business

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About Us

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Roy Powell Security is a locally owned and operated family business based in Mackay. We provide trusted electronic security solutions to residential, commercial, industrial and government clients. We are looking for a friendly, organised and proactive Office Administrator to help keep our busy office and daily operations running smoothly.

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About the Role

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This full-time, Monday-to-Friday position supports senior staff, technicians and customers across our day-to-day operations. It is a varied role suited to someone who enjoys staying organised, solving problems and being a reliable point of contact in a fast-paced team.

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Key Responsibilities

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- Provide friendly and professional customer service by phone, email and in person
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- Coordinate service calls, schedule jobs and communicate updates to customers and technicians
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- Organise job paperwork and maintain accurate customer, job and database records
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- Provide general administrative support to senior staff and the wider team
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- Prepare and manage routine job documentation, filing, scanning and data entry
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- Coordinate hire equipment, subcontractors, travel and accommodation when required
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- Maintain effective administrative systems and suggest practical process improvements
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- Help keep the office and kitchen areas clean, organised and welcoming
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About You

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- Previous administration or customer service experience
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- Excellent communication skills and a confident, professional telephone manner
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- Strong organisation, time management and attention to detail
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- The ability to manage competing priorities and meet deadlines
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- A positive, customer-focused approach and willingness to help
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- The ability to work effectively both independently and as part of a team
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- Confidence using Microsoft Office and learning current systems
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- A current driver licence
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Why Join Roy Powell Security?

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- Permanent, full-time hours from Monday to Friday
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- A stable role with a respected local family business
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- A supportive, close-knit team setting
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- A varied position where your contribution makes a genuine difference
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- Opportunities to build your skills as the business continues to grow
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Ready to Apply?

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If you are organised, approachable and ready to become an important part of our team, we would love to hear from you.

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Please note that only shortlisted candidates will be contacted.

📌 Administration Officer (Mackay)
🏢 Roy Powell Security
📍 Mackay